IT Operations Specialist
Your Role:
We are seeking an experienced IT Operations Specialist to help support our team members with IT related tasks and help ensure the Security of our organization.
The IT Team is 100% distributed and remote. This role will be reporting directly to the IT Operations Manager.
Things You Get To Do:
Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into durable fixes and automations
Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment and compliance workflows
Own patch management: test, validate, and roll out updates safely across the fleet
Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without blocking the business
Build and improve automations (scripting, APIs, tools like n8n) for provisioning, access, inventory, and ops workflows
Manage device setup, software deployment, hardware shipping/receiving, and the firm’s IT asset inventory
Support change management and procurement; collaborate on cloud/IaC-related IT changes where needed
Train staff on IT topics and contribute to continuous improvement of systems, docs, and processes
Participate in weekend on-call (round-robin) and after-hours response as needed
Other related duties as required
Who You Are (Must-Haves):
Excited about Alpaca’s mission and what we’re building
6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not just answered tickets
Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously improves what you own
Strong across macOS, Windows, and Linux, including device lifecycle
Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable enterprise MDM
Proven patch management experience—including testing, validation, and controlled rollout—not just pushing updates
Experience with Google Workspace, 1Password, enterprise SaaS admin, EDR, and SSO / identity workflows
Understands Zero Trust environments with good networking concepts to harden access and endpoints without constraining the business
Builds and improves automations (scripting, APIs, workflow tools such as n8n); working fluency in at least two programming/scripting languages
Hands-on with cloud (GCP and/or AWS) and IaC (e.g. Terraform)—comfortable in IaC-first environments
Self-starter and fast responder in a fast-paced environment; clear communicator and team player across the IT team and other teams (business partners)
Based for Eastern Time coverage; available for weekend on-call (round-robin rotation across the team)
Fluent English (written and verbal); strong analytical and collaborative skills
ATeam player with ownership mentality
Who You Might Be (Nice-to-Haves):
Bachelor’s degree in IT, Computer Science, or related field
IT, security, or cloud certifications
Prior ownership of IT automation platforms, workflow tooling, or internal ops repos
Experience designing scalable onboarding / access / offboarding automation
Background in fintech or other regulated industries; familiarity with financial and privacy controls
Business acumen to balance stakeholder urgency, security risk, feasibility, and budget