IT Infrastructure Project Manager

SUMMARY:

The Project Manager administers assigned project(s) from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget.

PRIMARY DUTIES include but not limited to:

Implement project and process management methodology, standards and tools to drive and facilitate successful project delivery.

Lead project kick-off meetings to ensure proper initiation of a given project.  Act as initial point of escalation for all issues that require further investigation.  Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis

Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team

Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget

Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement

Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards

Maintain accurate and detailed information on Projects pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders

Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid.

Act as the main point of contact and communication between all internal and external contacts

Develop strong partnerships across the organization to ensure project collaboration and success

Build and maintain trusted relationships with customers and stakeholders

Provide upper management with assessments and identification of potential new business relating to assigned customer

Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.

Improve customer satisfaction/NPS scores

Ensure that corporate policies and procedures are understood and followed

Ensure accountability to SLA and customer satisfaction

Attend and contribute to weekly Operations meetings

COMPETENCIES:

Ability to anticipate potential problems and proactively troubleshoot to resolve issues

Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.

Ability to analyze ideas and use logic to determine their strengths and weaknesses.

Ability to understand new information or materials by studying and working with them.

Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.

Ability to build collaborative relationships, understand and educate customers.

REQUIRED EDUCATION & EXPERIENCE:

3-5 years of experience working in a project environment, including relevant industry experience (IT Infrastructure) , with overall project responsibility.

PREFERRED EDUCATION & EXPERIENCE REQUIRED:

Bachelor’s Degree

PMP or Equivalent Professional Certification

EXPECTED HOURS OF WORK: Full Time, 40 hours per week.

LANGUAGE SKILLS: English, minimum B2