IT Infrastructure Engineer (Bridge Coordinator)
Orchestrate success—lead timelines, teams, and tasks to deliver projects that make a difference.
What is the role
This role is to manage the planning, scheduling and coordination of all client installations including but not limited to software, hardware, server migrations and other projects
The following include but may not be limited to the responsibilities of the Project Coordinator:
Planning, scheduling, coordinating and communicating all elements of delivering site and non-site installations and projects to a high level of client satisfaction
Communicating with all stakeholders including external clients, account managers and engineers to ensure the efficient delivery of projects and installations
Coordinating and communicating the correct allocation of skilled staff within the time constraints to complete projects within client expectations
Providing status reports on all active projects including any risks associated with completing projects on time and on budget as part of a regular reporting cycle
Accurately reflecting engineers service calls in service delivery calendar and effectively communicates client instructions
Effectively communicate schedule changes to all relevant stakeholders
Accurately recording relevant data in all systems
Developing and maintaining effective working relationships with personnel from all departments
Demonstrating and upholding exceptional safety standards at all times in accordance with any workplace health and safety requirements, to ensure your own safety and the safety of others
Other duties as required
Work Set-up / Work Schedule
Remote
EST Hours (US)
Who we are looking for
Successful candidate must possess:
Experience with infrastructure technologies: cabling, wireless, A/V systems, end-user devices, and PC imaging
IT project management background preferred
2+ years of experience in corporate IT and project coordination
2+ years of technical support in a global setting (preferred)
Skilled in using ServiceNow or equivalent ticketing platforms
Experienced in vendor coordination and remote issue resolution
Strong communication, organizational, and client engagement abilities
Knowledgeable in project management practices and handling multiple projects
Detail-driven, proactive, and highly adaptable
Holds a degree or certification in IT, Computer Science, or a related discipline
What we offer
Day 1 HMO + 1 Free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions
Assistance with government loan payments
13th month pay
Night differentials pay
Holiday pay (for hours worked on holidays)
Mandated Leaves
Work equipment provided