IT Implementation Analyst

The IT Implementation Analyst - Teller UX drives pre-implementation readiness, migration planning, configuration discovery, and process automation for Teller UX client deployments. This role combines business analysis, banking operations knowledge, source teller platform analysis, and AI-enabled tooling to reduce implementation effort, improve deployment quality, and accelerate client onboarding.

Lead implementation readiness assessments, discovery sessions, and pre-implementation planning. · Document current-state and future-state teller processes, checklists, playbooks, SOPs, and migration workbooks. · Analyze source teller platforms such as DNA Teller, ClearTouch Teller, Integrated Teller, and other legacy teller solutions. · Identify FI-level, branch-level, operational, security, regulatory, and transaction parameterization requirements. · Define migration strategy for roles, users, security permissions, drawers, vaults, branch structures, devices, and transaction setup data. · Develop configuration blueprints, rule-mapping templates, and setup recommendations for Teller UX. · Conceptualize migration and implementation utilities that reduce manual work, clutter, rework, and implementation cycle time. · Use AI to generate reusable templates, implementation artifacts, test scenarios, training materials, and migration mappings. · Partner with Product, Engineering, Implementation, Operations, and client teams to standardize and streamline client onboarding. Preferred Experience · Teller UX, DNA, DNA Telle, ClearTouch Teller, Integrated Teller, or comparable teller/core banking platforms. · Teller modernization, branch transformation, financial institution conversion, or enterprise software implementation programs. · Banking workflows including deposits, withdrawals, transfers, loan payments, holds, cash handling, drawer balancing, and branch operations. Key Skill Summary Business Analysis: Requirements gathering, process mapping, gap analysis, functional documentation, stakeholder workshops. Implementation Readiness: Readiness assessments, onboarding checklists, playbooks, SOPs, risk/dependency tracking. Migration Strategy: Role, user, drawer, vault, device, transaction configuration, and security migration planning. Parameterization Discovery: FI-level setup, branch controls, transaction limits, overrides, approvals, compliance and operational rules. AI & Automation: Microsoft Copilot/Generative AI, prompt design, documentation automation, rule generation, workflow improvement. Technical Analysis: SQL/data analysis, API and integration analysis, data mapping, configuration management, troubleshooting. Banking Domain: Teller operations, branch workflows, core banking systems, cash management, funds availability, regulatory controls. Success Measures · Reduced implementation and conversion timelines. · Increased reuse of standardized templates, utilities, and migration assets. · Improved quality and consistency of Teller UX onboarding. · Reduced manual configuration effort, implementation defects, and rework. · Faster discovery-to-configuration turnaround through AI-enabled accelerators. Communication · Excellent written and verbal communication · Ability to confidently communicate with clients

Position Value: This role industrializes the Teller UX implementation lifecycle by combining pre-implementation analysis, source system discovery, migration strategy, parameterization design, and AI-driven automation to deliver faster, cleaner, and more scalable client deployments.