IT Helpdesk Support, Digital Ops

We are actively seeking a talented IT Support Technician to join our dynamic team. As a member of BETA's helpdesk, you’ll be the frontline for IT support, helping resolve technology issues efficiently and delivering an exceptional level of customer experience

How you will contribute to revolutionizing electric aviation:

Provide end­ user support to resolve computer hardware, software, audio video, basic networking, printing, and other technology related issues in a timely and professional manner

Utilize an electronic ticketing system for opening, closing, escalating, and tracking requests and activities across the business

Be the first point of contact for IT issues, delivering exceptional service to our users

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Plan and conduct new hire training related to the use of hardware and productivity software

Maintain and install conference room audio video systems and related equipment

Create and maintain IT documentation in a detailed manner

Minimum Qualifications:

Proficiency in troubleshooting across Windows, Mac, and Linux operating systems

Experience in administration and provisioning of user accounts and devices via Entra ID / Active Directory and Mobile Device Management software

Exposure to Google Admin, Microsoft Entra and Microsoft Intune

Strong technical writing skills for creating clear and detailed documentation

Above and Beyond Qualifications:

Exposure to working with MDM software for iOS / MacOS and Android

In depth knowledge of troubleshooting common workplace communication tools like Slack, Zoom, Google Meet, and Microsoft Teams

Experience with Atlassian products like Confluence and Jira

Familiarity with ERP, PLM, and ALM software like PLEX, Polarion, 3DX, and Solidworks

Foundational understanding of common scripting in Powershell

Ability to troubleshoot or diagnose basic network issues

Experience with installing and supporting audio video equipment

Physical Demands and Work Environment:

Capable of lifting up to 50 pounds when necessary

Off-hours work is sometimes required to perform off-hours system maintenance

Occasional travel may be required for on-site support and system installations

The wage listed here reflects our best faith estimate for this role. We pay competitively and base compensation on a variety of factors including skills, experience, industry background, and the evolving needs of the role. We remain committed to fair and equitable pay and we're happy to discuss during the interview process.

Compensation

$28—$32 USD