Intern - Technical Production Operations Engineer
A Technical Production Operations Engineer Intern/Co-Op plays a crucial role in supporting our Production Support Operations team by monitoring automated processes, identifying issues, and assisting in troubleshooting efforts. This is an opportunity to develop your technical skills and gain hands-on experience in a financial services industry application. You will work closely with senior team members, follow documented procedures, and contribute to process improvement initiatives.
This is an on-site position in our Wakefield, MA office and the hours are 4:00 AM EST to 12:00 PM EST OR 12:00 PM to 8:00 PM EST.
Responsibilities:
Monitor and support automated batch processing jobs
Assist in troubleshooting and issue resolution under the guidance of senior team members
Document technical procedures and update knowledge bases
Escalate issues appropriately and collaborate with technical teams for resolution
Communicate with internal teams and contribute to proactive issue prevention
Management of client expectations – excellent communication skills are essential
Partner with various internal departments to deliver superior customer service
Proactive support for documentation development and refinement
Participate in shift work, potentially including evenings and early mornings as part of a 24/7 support team
Required Experience and Skills:
Interest in technical operations and enterprise software support
Knowledge, understanding and/or interest in the financial sector
Desired Technical Skills:
Experience with MS Windows, SQL, or Dynatrace
Ability to balance and manage multiple, competing priorities
Collaborative interpersonal skills and ability to work within cross-functional teams
Self-starter who can display good judgment to plan and accomplish goals in complex fast-paced environment
Creative problem-solving and analysis skills
Ability to handle problem situations quickly, inventively, and resourcefully
Education:
Progress towards a BA or BS degree (BS degree in Finance or Computer Science is a plus)
Vestmark is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Vestmark prohibits employment discrimination on the basis of race, color, religion, gender identity, sex, sexual orientation, pregnancy, national origin, age, disability status, protected military or veteran status, and genetic information. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #LI-TG1 #LI-Onsite
Vestmark takes a market-based approach to compensation to ensure we pay fairly and competitively. Compensation for this role depends on several factors such as skills, experience, qualifications, job scope and location.
In addition to base salary, Vestmark offers a comprehensive total rewards package, which includes, company-paid medical premiums of 90%, a competitive time-off program, and other variable compensation, if eligible.
Salary range
$19—$22 USD