Inside Sales Representative (Voice)
A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Success Advisor focused on Voice, you thrive in understanding our service professionals' (our Pros') communication challenges and how every missed call can mean a missed opportunity. Your focus is on increasing Voice adoption and helping Pros understand how routing their business line through Housecall Pro enables them to stay connected with customers, never miss important calls, and deliver a seamless customer experience while running their business. You are consultative, empathetic, and confident in helping Pros see how a reliable business phone solution can improve customer responsiveness, professionalism, and operational efficiency.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
What you do each day:
Use a Pro-focused, consultative selling style rooted in understanding the Pro’s day-to-day challenges and goals
Handle a full sales cycle from booking to close, and engagement
Work collaboratively with a team to drive new attachment of service professionals to increase usage as a percentage of Pro’s total GMV and increase MRR per account managed
Convey empathy for Pros’ pain to foster trust and connections to you as an individual and to our brand as a whole that are deeper than typical transactional sales
Understand and adapt to our ongoing product and technology developments
Be an effective team player with strong customer service, communication, presentation and creative problem-solving skills
Maintain daily activity metrics blended between calls and attended demos
Qualifications:
1+ years experience in a similar customer facing, sales, or retention role
Bachelor's degree equivalent experience preferred
Proven success working with cross-functional teams, and building strong relationships internally and externally
CRM experience strongly preferred
What will help you succeed:
Excellent written/verbal communication skills
Strong problem solving skills
Motivation, drive, and a self-starting attitude
Ability to understand customer needs and meet those needs with a successful product saleGoal and results-driven
Experience using AI tools to increase quality and efficiency of work
Location Dependent Information:
This role is open to candidates, with an expected base hourly rate of $18.39-$20.43 and annual on-target earnings of $60,000 . The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.