Implementation Manager - Client Services
About the Role
The Provider Implementation Manager is responsible for leading provider-facing implementations from initial handoff through successful production launch. This role serves as the primary point of coordination between clients and internal Jopari/Office Ally teams, ensuring implementation requirements are clearly defined, configured, tested, and delivered according to established timelines.
The ideal candidate is highly organized, client-focused, technically comfortable, and able to independently manage multiple implementations in a fast-paced environment. This position requires strong problem-solving skills and the ability to coordinate across Operations, Product, Engineering, Sales, Support, and other internal teams to move implementations forward and resolve issues.
What You’ll Do
Own provider implementations from initial handoff through testing, production readiness, go-live, and transition to ongoing support.
Serve as the primary implementation contact for assigned clients, providing clear communication regarding requirements, timelines, dependencies, risks, and next steps.
Gather, document, and validate business and technical requirements to ensure implementation expectations are clearly understood by both the client and internal teams.
Coordinate configuration, connectivity, file setup, testing, and other technical implementation activities with appropriate internal resources.
Develop and manage implementation plans, milestones, action items, risks, and dependencies across multiple concurrent projects.
Lead client and internal implementation meetings and ensure decisions, requirements, and follow-up items are documented and completed.
Coordinate and support user acceptance testing, troubleshoot implementation issues, and work with technical teams to drive issues through resolution.
Identify potential implementation risks or delays early and escalate appropriately to protect committed client timelines.
Partner closely with Sales and Account Management to support the successful onboarding of new business and ensure a smooth transition from sales through implementation.
Collaborate with Product, Engineering, Operations, Support, and other teams to resolve gaps and continuously improve the provider implementation process.
Maintain accurate implementation documentation and provide visibility into project status, risks, and upcoming go-lives.
Support continued growth of Jopari and Office Ally provider solutions by helping scale implementation processes while maintaining quality and client experience.
What You’ll Need
Experience managing client implementations, onboarding, project delivery, or a similar client-facing function.
Strong project management and organizational skills with the ability to manage multiple implementations and competing priorities simultaneously.
Excellent written and verbal communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.
Demonstrated ability to independently drive projects forward, identify obstacles, and coordinate resources needed for resolution.
Strong analytical and problem-solving skills with exceptional attention to detail.
Experience working cross-functionally with technical, operational, product, sales, and client-facing teams.
Comfortable learning technical workflows, system configurations, file-based integrations, and healthcare technology concepts.
Ability to operate effectively in a fast-paced environment where priorities and client needs may change quickly.
Pay Transparency
Office Ally is committed to fair and equitable compensation practices in alignment with pay transparency laws. Compensation for this position may vary based on individual skills, experience, and location. In addition to base pay, employees may be eligible for performance-based bonuses and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits. Actual compensation will be determined considering the candidate’s qualifications, relevant experience, and internal equity.
Office Ally Pay Transparency
$50,000—$60,000 USD