Helpdesk Engineer

Mission

Provide exceptional IT support to employees to ensure smooth and efficient workflow, minimizing disruptions and enhancing productivity.

Outcomes

Provide first-level support to employees for IT-related issues

Manage licenses and hardware for the company (control, provisioning)

Help employees with internal IT questions (VPN set up, access provisioning, etc.)

Troubleshoot and resolve technical issues

Requirements

Bachelor's degree in computer science, information technology, or a related field

2+ years of experience in a helpdesk or support role

Strong technical skills, including proficiency with Windows, macOS, and Linux

Excellent English language and communication skills

Experience in network configuration on different OS

Timezone between US and EU is a plus

Ability to work independently and as part of a team