Head of Solutions Engineering, EMEA
We are seeking a Head of Solutions Engineering to lead and grow our technical pre-sales function across the EMEA region. You’ll define how we bring our AI services to customers - from the first discovery conversation to pilot, deployment, and production success.
As the regional leader, you’ll hire, mentor, and scale a team of world-class Solutions Engineers & Solution Architects who partner closely with Sales, Product, and Engineering. You’ll set the standard for how we demonstrate technical value, architect customer solutions, and operationalize go-to-market excellence across diverse markets in EMEA.
This is a strategic, hands-on leadership role - part player-coach, part builder, and part visionary. You’ll balance tactical deal support with the long-term mission of building a scalable, high-impact GTM organization.
What You’ll Do
Partner with Sales and regional leadership to drive technical strategy, qualification, and execution for complex deals.
Define and operationalize repeatable pre-sales processes, tools, and playbooks to accelerate customer success.
Build and lead a world-class Solutions Engineering organization across EMEA — recruiting, mentoring, and enabling a distributed team.
Lead the technical discovery, demo, and proof-of-concept lifecycle, ensuring pilots translate into production wins.
Represent Scale’s platform and technology capabilities to executives, technical stakeholders, and partners.
Collaborate with Product and Engineering teams to bring customer insights back into roadmap discussions and feature design.
Develop regional enablement programs to ensure consistent technical excellence across the team.
Drive key metrics: pilot-to-production conversion, team utilization, revenue influence, and customer adoption.
Champion a culture of curiosity, innovation, and accountability, fostering deep AI understanding and go-to-market discipline.
Act as a thought leader in the region — representing Scale at industry events, executive briefings, and ecosystem forums.
What We’re Looking For
10+ years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting, with 4+ years in a leadership capacity.
Proven experience building and scaling technical pre-sales or customer engineering teams across multiple markets.
Strong foundation in cloud architecture, enterprise infrastructure, and API-driven products
Hands-on technical ability — comfortable both building prototypes and guiding your team
Familiarity with AI/ML technologies, data platforms, and modern model deployment practices
Demonstrated executive presence and credibility with both technical and business leaders.
Excellent cross-functional collaboration skills, aligning Sales, Product, and Services toward shared outcomes.
Commercial and strategic mindset — able to connect technical work to business value and regional go-to-market goals.
Experience navigating diverse, fast-evolving markets and driving impact in ambiguous, high-growth environments.
Willingness to travel frequently across EMEA to support customers and team members.
Nice to Have
Background in AI infrastructure, ML operations, or applied data science.
Experience working across enterprise, government, and startup ecosystems.
Strong understanding of regional AI, data, and privacy regulations.
Prior experience launching new markets or scaling teams during rapid growth.
Track record of developing enablement content, demos, and GTM playbooks for technical teams.