Head of City Operations

Why this role is exciting

We are looking for a strategic, analytical, and highly hands-on-in-the-right-places Head of City Operations to own the performance and scalability of Vay’s Las Vegas operation.

This role is broader than fleet management. You will design and continuously improve the operating system that connects vehicles, people, infrastructure, vendors, and technology. You will be accountable for making sure vehicles are available when needed, Field Support time is used effectively, operational decisions are grounded in data, and the city is prepared to support reliable growth.

You will lead the evolution of our operating model as Vay scales—from defining how daily work gets done in Las Vegas to creating the playbooks, standards, and infrastructure requirements that can be reused in future markets.

What you’ll be driving

City and Fleet Operations:

Own the operating model and performance of Vay’s Las Vegas city operation.

Establish the processes, standards, priorities, and operating rhythms that support safe and reliable service.

Partner with cross-functional teams to improve fleet availability, utilization, reliability, and overall operational performance.

Identify recurring challenges and drive solutions that improve the system over time.

Field Support Leadership:

Use data and frontline feedback to identify opportunities to improve productivity, coverage, and the overall employee experience.

Build clear expectations, training approaches, and development opportunities as the team grows.

Innovation and Operational Strategy

Identify and test new ways to improve the efficiency, flexibility, and scalability of city operations.

Shape the long-term strategy for charging, vehicle support, facilities, and other operational infrastructure as the fleet expands.

Evaluate operational tradeoffs across cost, service quality, safety, capacity, and scalability.

Introduce tools, systems, automation, and processes that reduce friction and improve decision-making.

Market Expansion and Partnerships

Translate market requirements into practical plans for staffing, fleet support, infrastructure, vendors, safety, and service delivery.

Develop repeatable operating playbooks and standards that can be adapted across markets.

Build and manage relationships with vendors, infrastructure providers, service partners, and other external stakeholders.

Performance, Safety, and Continuous Improvement

Define the metrics and reporting needed to understand city performance and guide priorities.

Establish a culture of accountability, operational discipline, and continuous improvement.

Partner with Safety, Legal, Engineering, Fleet, Commercial Operations, Finance, and other teams to manage risk and resolve operational blockers.

Support effective incident response, business continuity, and safe working practices across the operation.

What are we looking for

A track record of building, improving, or scaling an operation where processes and systems were still evolving.

Experience leading and developing teams that operate across shifts, locations, or field environments.

Strong analytical skills and the ability to use data to identify priorities, measure performance, and make sound decisions.

Experience improving operational efficiency, workforce productivity, service quality, reliability, or cost.

Experience managing vendors, partners, or service providers and holding them accountable to clear expectations.

The ability to think strategically while staying close enough to execution to understand what is happening in the operation.

Strong communication and stakeholder-management skills, including the ability to align technical, operational, and executive audiences.

A builder’s mindset, with the creativity, judgment, and resilience to create structure in an ambiguous, fast-moving environment.

Willingness to work on-site in Las Vegas and travel to support future market launches as needed.

Why choose Vay

💪 A global team of smart, motivated people from 30+ countries who love tackling hard problems and turning bold ideas into reality.

🌍 Huge scope for impact in a fast paced environment

💰 Stock Options: A stake in Vay’s future - not just a salary.

🌴 FlexiblePaid Vacation Days

🎫 401(k) programme

🏥 Health, Dental & Vision Insurance

🚗 All Vay team members receive 30% off their Vay rides

🏋️‍♂️ Wellness Hub free gym access & wellness app subscriptions

🛍️ Exclusive external discounts

✈️ Relocation financial assistance when relocating to Las Vegas

🎊 Regular team events throughout the year