Global Partner Program Operations Specialist
At Okta, our partner ecosystem is a fundamental growth engine. The Global Partner Program team builds and operates the engine, data infrastructure, and tools that enable our partners to scale seamlessly and build thriving Okta practices.
We are looking for a high-velocity Partner Program Operations Specialist to take full ownership of partner onboarding, portal infrastructure, and operational support. This isn't a passive ticket-handling role; you will be the operational backbone for our partner experience—relentlessly removing friction, maintaining bulletproof data integrity, and unblocking partners and internal teams in real time.
The ideal candidate is an execution-focused operator with a bias for action, incredible attention to detail, and a knack for solving complex operational puzzles in a fast-moving environment.
Key Responsibilities
Partner Onboarding & Ecosystem Operations
Own end-to-end partner onboarding, taking new partners from contract sign-off to full enablement without friction.
Drive data hygiene in Salesforce, ensuring partner profiles, status, and agreement data remain 100% accurate and complete.
Partner closely with Finance and Partner Sales to execute streamlined due diligence and compliance checks.
Manage partner agreements from submission through execution (DocuSign/Conga) to keep deals and onboarding moving fast.
Support distribution partners in rapidly onboarding their reseller networks in compliance with program standards.
Serve as the go-to operational partner on Slack and email, providing fast, accurate answers on program structure and resources.
Portal & Systems Enablement
Own user access and identity lifecycle for the Partner Portal and downstream systems, troubleshooting technical blockers instantly.
Guide partners through portal workflows, tools, and program documentation so they can self-serve effectively.
Unblock partner access to learning systems, ensuring seamless training and certification pathways.
Champion portal adoption internally and externally to drive maximum self-service usage across the ecosystem.
Partner Support & Operational Execution
Resolve high-volume inbound operational requests with speed and precision (covering onboarding, eligibility, agreement tracking, benefits, and compliance).
Support Deal Registration operations—troubleshooting submission blockers and keeping partner deal flow moving smoothly.
Issue Letters of Authorization (LOAs) promptly upon request.
Safeguard partner data integrity across Salesforce, Conga, DocuSign, PRM tools, and public partner locator directories.
Assist with deal registration metrics, reporting, and compliance monitoring to ensure channel health.
What We’re Looking For
3–6 years of experience in partner operations, channel operations, or program operations—preferably in high-growth SaaS/tech.
Bias for Action & Ownership: You take complete accountability for your queue, proactively solve root causes, and don't wait to be told how to fix a blocker.
Attention to Detail & Data Mastery: You take pride in pristine data quality and spot operational inconsistencies before they become problems.
Problem-Solving Speed: Ability to navigate complex tools and cross-functional processes rapidly under tight deadlines.
Clear, Direct Communication: Excellent writing and interpersonal skills for unblocking both internal cross-functional partners and external executives.
High Professional Standards: Strong business judgment, integrity, and comfort navigating cross-functional matrixed teams.
Preferred Tooling Experience:
Salesforce (SFDC) & PRM Platforms (e.g., Impartner)
Google Workspace & Microsoft Excel
Conga / Apttus & DocuSign
Tableau or similar reporting/BI tools
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