Global Partner Experience & Enablement Specialist

Global Partner Experience and Enablement Specialist

Empower global partners and drive ecosystem self-sufficiency by orchestrating specialized onboarding and training programs for our premier AI-Powered Process Automation platform.

Location: Chennai, India | Work Model: On-site

About the Team

The Global Alliances and Channels team at Appian is a fast-paced, dynamic organization that plays an integral role in driving Appian's growth globally. We are passionate about accelerating digital transformation by bringing enterprise solutions that provide the speed, agility, and efficiency needed for enterprises to compete and grow. Our team is dedicated to supporting an extraordinary global network, ensuring our partners are fully equipped to build, sell, and deliver AI-Powered Process Automation and Enterprise-Grade Orchestration at scale.

The Opportunity

As the Global Partner Experience & Enablement Specialist, you will support our central Global Partner Experience team. Reporting to the Director of Global Partner Experience, you will bring your experience in partner enablement to turn high-level strategy into seamless execution across our global partner ecosystem. In this role, you will be the hands-on coordinator and administrator responsible for executing the experience across our partner-facing systems, coordinating global enablement programs, maintaining content taxonomy, and delivering data-driven insights. You will play a pivotal role in ensuring our partners have a frictionless experience from onboarding to advanced competency across all global theaters.

What You’ll Do

Governance & Partner Community Operations

Provide operational and administrative support for partner councils, including meeting logistics, agenda coordination, action-item tracking, and cross-functional follow-ups.

Act as the primary point of contact for routine partner enablement inquiries, coordinating closely with regional stakeholders across AMER, EMEA, and APAC to ensure global alignment.

Monitor partner program compliance and baseline readiness, proactively flagging gaps in certification and badging requirements across partner motions.

Portal & Platform Administration

Serve as an administrator for our portals and other partner-facing systems.

Troubleshoot and resolve partner access challenges, user management issues, and platform navigation inquiries across global time zones.

Support the rollout and partner adoption of new enablement platforms and enterprise orchestration tools.

Partner Program Support

Coordinate the end-to-end operational execution of core enablement programs, including the Global Partner Onboarding Curriculum and Certification Frameworks.

Track partner progress through onboarding pathways and work with regional stakeholders to drive completion rates.

Content Management & Asset Curation

Maintain and enforce the centralized content taxonomy, version control, and folder structures within our enablement repository and portal.

Support the publishing workflow, conducting initial quality checks to ensure all partner-facing materials are current, accurate, and easily discoverable.

Perform regular content audits to archive outdated assets and streamline the partner learning path.

Analytics & Performance Reporting

Track and compile key performance indicators (KPIs) regarding partner training completion, portal adoption, and certification achievements.

Generate structured monthly and quarterly enablement reports to identify partner readiness gaps and highlight performance trends for leadership.

Required Qualifications

Education: Bachelor’s degree in Business Administration, Education, Information Technology, or a related field.

Experience: 1–3+ years of experience in partner enablement, training coordination, talent development, partner success, or similar B2B corporate support roles.

Technical Skills: Proven hands-on experience navigating Partner Portals (PRM) and Community sites (e.g., Gainsight) and Enterprise CRM Software (e.g., Salesforce).

Communication: Exceptional verbal and written English communication skills, with a track record of interacting professionally with diverse, cross-functional global stakeholders.

Project & Time Management: Highly organized self-starter capable of independently managing complex logistics while remaining tightly integrated with global stakeholders across multiple time zones.

Preferred Qualifications

Industry Experience: Prior experience in a fast-paced Software-as-a-Service (SaaS) or enterprise software environment.

Certifications & Content Scale: Experience with Content Management Systems (CMS) and tracking technical training/certifications at scale.

We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration environment.

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