Front Desk Receptionist - McAllen
Clinic Location: 4903 N McColl Rd, McAllen, TX 78504
JOB SUMMARY
This role will provide essential administrative support to ensure the efficient operation of our medical clinic. Working closely with providers and patients, the Front Desk Receptionist will manage tasks related to patient care management, organization, and communication with accuracy, quality, and promptness.
The Front Desk Receptionist should demonstrate exceptional organizational abilities, empathy, and a commitment to patient care. As the first point of contact in the clinic, this position will play a crucial role in problem-solving, organization, and time management to facilitate the smooth and productive flow of the clinic.
DUTIES & RESPONSIBILITIES
The Front Desk Receptionist job description is intended to point out major responsibilities within the role, but it is not limited to these items.
Check patients in and out.
Use various computer applications (ie. Microsoft Office Suite)
Update and file patient medical records.
Insurance verification and obtain consent forms.
Return patients' phone calls daily and timely.
Processing patient referrals.
Answer and route phone calls accurately and greet patients.
Follows all organizational policies on safety and security; maintains restricted areas by safeguarding keyless entry codes and computer system passwords.
Optimizing provider schedules and patient satisfaction with efficient scheduling.
Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
Other duties and responsibilities as assigned.
EDUCATION AND PROFESSIONAL EXPERIENCE
(LICENSURES AND CERTIFICATIONS)
High school or GED equivalent
Minimum of 1-year experience as a receptionist
Bilingual (English and another language preferred dependent on location)
Excellent customer service skills
Computer literacy
PROFESSIONAL COMPETENCIES
Respect for patient confidentiality.
Compassionate and approachable
Responsible and trustworthy
Exceptional organizational skills to ensure that exceptional patient care is provided.
Excellent written and verbal communication skills