Forward Deployed Engineer

Responsibilities

We are looking for an experienced Forward Deployed Engineer to join our Forward Deployed Engineering team.. In this role, you will be responsible for designing, developing, and deploying advanced AI agentic solutions that exhibit autonomous, proactive, and adaptive behaviors. This role requires a deep understanding of AI/ML technologies, integration, automation experience, and solution architecture, combined with strong problem-solving skills and the ability to collaborate across multidisciplinary teams.

Implement agent-based AI solutions using the Workato Agentic AI platform

Implement intelligent, autonomous, and efficient agentic AI workflows that utilize multi-agent collaboration, orchestration, and the automation capabilities provided by the Workato platform

Implement and deploy Retrieval-Augmented Generation (RAG) systems using Workato’s Agentic AI capabilities, leveraging its connectors, workflows, and recipes to enable context-aware, grounded, and real-time responses from large language models (LLMs)

Develop advanced prompting, memory management, and behavior-planning techniques to enable LLMs and agents to reliably author and execute complex workflows

Act as a technical solutions expert with strong aptitude for troubleshooting and analyzing AI-driven architectures, including scalable RAG pipelines and agent frameworks built using the Workato Agentic AI platform

Develop and maintain robust, scalable, AI-powered IT workflows with agent-based decision-making, dynamic retrieval mechanisms, and seamless integration using the Workato Agentic AI platform

Continuously monitor and improve AI system performance, ensuring efficiency and reliability

Work closely with customers to understand use cases and deliver tailored, scalable agentic AI and RAG-based solutions using the Workato Agentic AI platform, while prioritizing exceptional customer service to ensure alignment with both technical and business needs, as well as satisfaction and successful implementation

Collaborate with cross-functional teams to integrate AI workflows into existing IT frameworks, ensuring smooth and seamless deployment

Contribute to internal process improvements and promote knowledge sharing by adding to Workato’s knowledge base

Play an instrumental role in all phases of product development, from ideation to implementation, contributing valuable insights and expertise

Assist the product manager in creating technical and design specifications, ensuring alignment with product goals and user needs

Leverage strong communication skills to effectively translate complex technical concepts into accessible insights for non-technical audiences

Requirements

Qualifications / Experience / Technical Skills

BTech/BE or higher technical education in Computer Science, Artificial Intelligence, Machine Learning, or a related field

A total of 4+ years of relevant experience in design, development, and implementation.

1+ year of experience with Workato or similar workplace orchestration and integration platform, is a must

Proven experience in AI engineering, with a focus on agent-based systems

Demonstrated ability to design and implement scalable AI-driven workflows that enhance IT operations

Knowledge of implementing integration projects is essential. Hands-on experience with automation technologies, middleware, integration architecture patterns, web services technologies, enterprise messaging patterns, APIs, SOA, ESB, BPM, SDKs, and databases

Experience working with integration platforms such as Workato, TIBCO, Dell Boomi, MuleSoft, or other integration/automation tools is a plus. Experience with cloud technologies—iPaaS, SaaS applications, and cloud infrastructure—is also a plus

Strong working knowledge of APIs—RESTful, SOAP/XML. Solid understanding of data structures—JSON. Sound knowledge of any RDBMS/NoSQL

Hands-on experience with any of the following: Java, Python, or Ruby

Technical background or a solid understanding of technology and industry trends, especially in the app integration space

Experience working with cloud business apps like Workday, NetSuite, Salesforce and ServiceNow - Marketo is a plus

Good knowledge of microservices or API-based integration architecture, event-driven architecture, and process automation via BPM or RPA is a plus

Soft Skills / Personal Characteristics

Strong collaboration skills, ability to adapt to a dynamic start-up environment, with a passion for making an impact

Strong critical thinking and analytical skills, with an entrepreneurial and proactive mindset

Ability to effectively prioritize tasks and manage time, even under high-pressure situations

Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

Fast learner who can independently conduct extensive research, and synthesize ideas, information, and options quickly

Proactive in solving problems and ready to take on additional initiatives and responsibilities as they emerge

For candidates based in California, New York, and Colorado the expected salary range for this role is $70,000–$100,000 not including bonus. Actual compensation will vary based on experience, qualifications, and location. This role may also be eligible for equity and benefits.

Job Req ID: 2615