Forward Deployed Architect

ABOUT THE ROLE:

As a Forward Deployed Architect on Notion’s Services team, you will help customers turn AI ambition into operational reality and unlock the full potential of our platform. You will partner directly with customers to design, build, and launch AI-native workflows that drive adoption, usage, and measurable business outcomes.

This role sits at the center of Notion’s workflow-led GTM motion. You will partner directly with customers to understand their business goals, operating processes, technical environment, governance needs, and adoption barriers, then translate that context into scalable Notion architectures that drive measurable value.

You will be hands-on across discovery, solution design, workspace architecture, workflow build, AI implementation, launch planning, adoption and handoff. You will work deeply with customers to define what Notion should own, where it should integrate with existing systems, and how Notion can become a durable operating layer for their teams.

The best candidates combine strong consultative discovery, systems thinking, technical fluency, AI-native workflow design, implementation judgment and exceptional customer presence. You should be comfortable reasoning through technical tradeoffs, designing scalable solutions, and partnering closely with Forward Deployed Engineering when deeper engineering support is required.

In this role, you own the engagement outcome. You will lead our most complex, multi-workstream engagements in Korea, decide when Forward Deployed Engineers are needed for code-intensive work, and coach others to raise the bar across our Services practice.

WHAT YOU'LL ACHIEVE:

- Lead Notion’s most complex, multi-workstream customer engagements in Korea end to end, from scoping and discovery through launch, adoption and handoff, often where the future state and success measures are not yet defined.

- Shape Services scope, effort estimates and implementation strategy with account teams during pre-sales, then deliver against the agreed scope, timeline and outcomes, recovering engagements that go off track.

- Drive executive alignment on ambiguous, high-stakes decisions: facilitate discovery and architecture workshops, frame tradeoffs clearly and deliver hard messages directly.

- Decide where Notion should own, complement or connect to existing systems, and design scalable architectures and AI-native workflows to a production quality bar, including permission design, AI evaluation, human-in-the-loop controls and operational ownership.

- Orchestrate Forward Deployed Engineers, partners and internal teams: define when deeper engineering is required and set clear scope, ownership and handoffs.

- Lead change management and adoption through stakeholder alignment, champion programs, phased rollouts and enablement, so customer teams sustain usage and realize measurable value.

- Coach other architects and partners, and scale the Korea Services practice through reusable reference architectures, packaged solutions and localized enablement.

- Turn field patterns into evidence-backed product signals (customer pain, business impact, expected outcome and frequency) that influence Notion’s roadmap.

SKILLS YOU'LL NEED TO BRING:

- 5+ years of experience in tech services/consulting, solutions architecture, implementation, customer engineering, or a similar customer-facing role.

- Proven ability to translate ambiguous customer goals into clear workflows, implementation plans, solution architectures, and measurable success criteria.

- Strong consultative discovery skills, including the ability to map current-state workflows, identify customer pain, understand operating models, surface technical constraints, and define practical future-state solutions.

- Hands-on AI builder mindset, with experience using AI tools to design, prototype, automate, or improve real business workflows.

- Proven track record of designing and deploying AI-powered workflows or agents in production for customers.

- Hands-on technical depth in data modeling and permission design, API and integration patterns, agent design and evaluation, enterprise security and governance, and data validation with SQL or scripts. You do not need to write production code.

- Strong experience delivering implementations that drive adoption, change management and long-term customer value.

- Strong project and engagement management skills, including ownership of scope, timeline, deliverables, stakeholder alignment, risks, decisions, dependencies and launch readiness.

- Experience scoping Services work, estimating effort and delivering within agreed commercial boundaries.

- Exceptional written and verbal communication, with the ability to simplify complex technical concepts for business, technical, and executive audiences.

- Strong executive presence and customer judgment, with the ability to build trust, frame tradeoffs clearly, and move ambiguous decisions forward.

- Experience coaching consultants or architects, and building methods, reference architectures or packaged services that others adopt.

- Bias toward action, high learning velocity, and comfort building in fast-changing AI-native product environments.

- Professional fluency in Korean and English.

NICE TO HAVES:

- Experience with Notion, APIs, MCPs, Workers, coding agents or developer platform workflows.

- Experience delivering for large Korean enterprises and navigating complex, multi-stakeholder decision processes.

- Experience enabling or co-delivering with implementation partners.

- Previous experience in a fast-paced, high-growth technology environment.