Field Service Technical Trainer

Company Overview:

IEM is committed to fostering innovation and excellence in our workforce. We believe in investing in our employees’ growth and development, and as such, we are seeking a dedicated Technical Trainer to join our growing FS team.

PURPOSE OF POSITION:

The purpose of the Field Service Technical Trainer is to support the development, onboarding, and technical readiness of entry level Field Service employees by delivering structured training in electrical systems, equipment startup, commissioning processes, troubleshooting, software tools, safety practices, and related field service functions. This role helps ensure new and existing Field Service employees gain the technical knowledge, practical skills, and confidence needed to perform successfully and safely in the field.

SUPERVISORY RESPONSIBILITIES:

This position has no direct supervisory responsibilities, but requires close collaboration with Field Service leadership, shop leads, production teams, engineering, technicians, and other internal stakeholders to support training delivery and employee development.

ESSENTIAL FUNCTIONS:

Deliver technical training for new and existing Field Service employees in support of onboarding, field readiness, and ongoing employee development.

Manage and facilitate the 4-week new hire orientation training schedule for Field Service employees.

Provide instruction in areas such as mechanical assembly, wiring, startup testing, troubleshooting, commissioning, software tools, networking and communications, report writing, and related technical field service processes.

Conduct classroom instruction, hands-on demonstrations, workshops, lab sessions, and other interactive training methods to support different learning needs.

Coordinate and facilitate practical exercises that provide trainees with real-world experience working with electrical equipment, tools, and technologies.

Evaluate trainee performance, technical comprehension, practical skill development, and overall readiness through assessments, observations, quizzes, practical exercises, and related feedback methods.

Provide constructive coaching and developmental feedback to trainees to reinforce learning and improve performance.

Maintain accurate and organized training records for Field Service personnel.

Partner with production, engineering, Field Service leadership, shop leads, and technicians to identify training needs, operational gaps, and opportunities for program improvement.

Assist in reviewing, updating, and enhancing training materials and program content to ensure training remains current, relevant, and aligned with operational needs and company goals.

Support qualification training for employees working on or near energized electrical equipment.

Help ensure consistency, quality, and effectiveness in technical training delivery across the Field Service function.

Perform other duties as assigned by management.

COMPETENCIES:

Technical Training Delivery: Delivers effective technical training through classroom instruction, hands-on demonstrations, workshops, lab activities, and other structured learning methods to support employee skill development, job readiness, and safe work practices.

Communication & Presentation Skills: Communicates technical information clearly, accurately, and professionally to learners with varying levels of knowledge and experience; adjusts communication style as needed to promote understanding, engagement, and retention.

Coaching & Employee Development: Provides guidance, constructive feedback, and day-to-day support to trainees and employees to reinforce learning, improve performance, address skill gaps, and encourage ongoing development.

Technical Knowledge & Application: Demonstrates working knowledge of electrical systems, mechanical assembly, startup testing, troubleshooting, commissioning processes, software tools, and related field service practices; applies technical expertise to training content and practical instruction.

Assessment & Evaluation: Assesses trainee progress, technical comprehension, practical skill development, and overall readiness through observation, testing, hands-on exercises, and other evaluation methods; identifies strengths, deficiencies, and additional training needs.

Organization & Training Administration: Maintains organized training schedules, materials, records, and documentation; ensures training activities are planned, tracked, and completed in a timely and accurate manner.

Cross-Functional Collaboration: Works effectively with Field Service leadership, production teams, engineering, shop leads, technicians, and other internal stakeholders to identify training needs, coordinate learning activities, and support workforce readiness.

Continuous Improvement: Actively supports the review, refinement, and enhancement of training programs, materials, and processes to ensure training remains current, effective, operationally aligned, and responsive to business needs.

Problem-Solving & Judgment: Identifies training-related issues, learning gaps, and operational challenges; uses sound judgment to recommend practical solutions, escalate concerns when appropriate, and support effective outcomes.

Attention to Detail: Demonstrates accuracy and thoroughness in training delivery, trainee evaluations, recordkeeping, and training documentation; helps ensure consistency and quality across the training process.

Safety Awareness & Compliance: Promotes safe work practices and reinforces compliance with company procedures, technical standards, and safety requirements, including training related to energized electrical equipment and field service operations.

Adaptability & Learning Agility: Adjusts training methods, priorities, and content in response to trainee needs, business changes, operational feedback, and evolving technical requirements; remains open to learning and continuous improvement.

Service Orientation: Supports the success of Field Service employees by approaching training with responsiveness, professionalism, and a commitment to helping employees build confidence and capability in their roles.

EDUCATION AND EXPERIENCE:

Associates technical degree in engineering, electrical technology, industrial technology, or a related field preferred; equivalent combination of education and relevant field experience may be considered.

Minimum of 2 years of relevant experience in the electrical industry, field service, testing, commissioning, troubleshooting, or related technical work required.

Previous experience in training, teaching, instructing, coaching, or facilitating employee learning is preferred.

Experience with power products, electrical testing, troubleshooting, startup, commissioning, and related field service activities is preferred.

Ability to effectively engage, instruct, and support trainees with varying experience levels and learning styles.

Proficiency with training tools, software systems, and multimedia resources preferred.

Strong verbal, written, interpersonal, and presentation skills required.

Must be detail oriented, organized, and able to manage multiple training priorities effectively. credentialing alignment preferred.

PHYSICAL/MENTAL/ENVIRONMENTAL:

Physical Demands:

Activities: Sitting – 60% Walking/Standing – 40%

Lifting: Must be able to bend, lift and carry up to 50lbs.

Vision: Long periods of close work on technical equipment, training materials, drawings, and computer screens.

Travel: Must be able to travel up to 30% to IEM

regional field offices and vendor sites.

Mental Demands:       Ability to interpret technical information, assess trainee performance, analyze issues, prioritize multiple tasks, communicate clearly, and make sound decisions in a fast-paced training and service environment.

Environment: Climate-controlled office, lab, and training environments, with occasional exposure to production areas, warehouse environments, and customer or field job sites as needed.