Field Service Engineer
About the Role
We're seeking a Field Service Engineer to serve as the technical anchor between client infrastructure and our engineering capabilities. In this role, you'll be stationed at the client site to troubleshoot complex systems, optimize our deployed AI platform, and ensure seamless technical delivery and ongoing stability. You'll help strengthen customer trust and accelerate value realization across our healthcare implementations.
This role is hybrid and based in Indianapolis, IN and requires U.S. work authorization. You must be based in Indianapolis as you will go on-site to clients as needed.
What You’ll Do
Partner with clients and internal engineering teams to diagnose and resolve complex technical issues on Linux systems and IoT infrastructure
Manage and monitor hybrid environments, containerized applications, and Kubernetes clusters to ensure high availability
Design and maintain infrastructure automation using tools like Ansible to improve consistency and reduce deployment risks
Lead technical presentations, training sessions, and knowledge transfer with clients and internal stakeholders
Gather and analyze technical requirements to inform implementation strategies and ensure successful deployments
Identify opportunities to optimize performance, enhance client satisfaction, and proactively mitigate risks
Communicate progress, technical challenges, and recommendations clearly across teams and to non-technical audiences
What You Have
5+ years of experience in Enterprise IT, Field Services, or Implementations with a track record of managing hardware deployments and troubleshooting
Familiarity with network infrastructure, end user technology (EUT), hardware lifecycle processes, and basic project delivery methodologies
Strong technical skills with the ability to learn new technologies quickly.
Excellent communication and interpersonal skills, capable of collaborating effectively with clients and team members.
Strong problem-solving and analytical abilities with attention to detail.
A thoughtful, proactive approach to risk mitigation and customer relationship management
Bonus Points For
Exposure to healthcare or clinical settings
Why You’ll Enjoy This Role
Impact: Your work directly enables healthcare providers to deliver better patient care through reliable, optimized AI-powered virtual care platforms
Growth: You'll develop deep expertise in AI healthcare infrastructure while building skills in stakeholder management and cross-functional technical leadership
Team: You'll collaborate with Cloud Engineers, Software Engineers, and customer IT teams while serving as the trusted technical face of Artisight
#LI-Hybrid