Field Officer
Job Title: Field Officer
Location: Karamoja District, Uganda
Reports to: Associate Field Manager
Overview:
The Field Officer will play a critical day-to-day role in delivering GiveDirectly’s gold-standard cash transfer product to donors and recipients. The Field Officer will carry out and support a variety of field activities, depending on his / her team assignment and GiveDirectly’s needs on any given day. In short, the Field Officer will be responsible for executing the recipient surveys and associated processes that facilitate GiveDirectly’s unique cash transfer model. The role will reward high-quality judgment on operational questions and challenges, work ethic, communication skills, and a strong commitment to GiveDirectly’s mission and model.
Core responsibilities by team:
Census team
Barazas: explain GiveDirectly’s program to entire villages prior to the census surveys; answer any questions.
Explain GiveDirectly’s program to eligible households
Meet with the village elders and guides to understand village boundaries
Coordinating with team members, visit every household in the village, excluding none
Complete census surveys with accurate data using digital tools
Registration team
Provide cell phones as necessary
Ensure someone in the household is ready to operate the phone to access transfers
Identify and eliminate ineligible households
Complete surveys with accurate data using digital tools accurate data
Reinforce information about GiveDirectly’s program to eligible households
Explain safety and readiness information to recipients
Ensure someone in the household is ready to operate the phone to access transfers
Identify and eliminate ineligible households
Follow-up team
Follow up surveys: call or visit recipients to administer a survey to confirm transfer receipt and collect data used to improve the program and uncover any recipient problems
Hotline calls: answer the phone as recipients call in with questions or concerns, answering their questions and escalating any problems as necessary
Registration problem resolution: for people who have not registered with mobile money or who have registered with the wrong name, call or visit the recipients and advise them on how to register
Adverse events case management: identify, report, and escalate adverse events to team leader; examples include: intra-household conflict, rumors about GiveDirectly, reports of a bribe, etc.
A Field Officer will be a member of one of these teams as assigned depending on the organisation’s needs.
Desired qualifications:
Language requirement: Ngakarimojong
Possess at minimum a bachelors degree in relevant fields
Previous working experience in Humanitarian sector ( at least 1 year)
Computer and mobile device data entry ability or experience (Commcare, Salesforce, Google suit package )
Empathy, honesty, and the highest standards of integrity
Strong interest in advancing the distinctive values and mission of GiveDirectly
Patience and good judgment in resolving recipient problems
Previous working experience in the field with vulnerable communities (1-2 years minimum)
Physical fitness and ability to cope with difficult weather conditions or terrain
This is a field based, short term contract (3 months) role and applications will be processed on a rolling basis.