Enterprise Technical Solutions Engineer

Smartsheet is looking for an Enterprise Technical Solutions Engineer who will provide technical guidance throughout the sales process. We are a fast-growing, high revenue-growth Software as a Service (SaaS) company that is changing the way teams and organizations manage work. We work in an agile environment that stays focused on building great software and supporting our colleagues. Here you can use the latest web technologies to their fullest potential.

This role is part of the Worldwide Field Operations Solution Engineering team  and is based remotely in the U.S. on the west coast (preferred) or east coast.

You Will:

Collaborate closely with the sales/presales team to develop solution proposals that align with customer requirements and deliver maximum value

Be a technical resource for Presales members to include: Smartsheet API, Smartsheet Premium Applications, SSO/SAML, and understanding 3rd party APIs

Respond to Solutions Engineer Requests (SERs) submitted via Salesforce for technically complex opportunities, including API integrations, enterprise architecture validation, identity/access management, and advanced automation

Build proof of concepts to demonstrate the capabilities of our products and services to customers

Build solution diagrams that clearly articulate the technical architecture and requirements of proposed solutions

Provide expert knowledge on what can/can’t be done using Smartsheet’s products together with other tools to solve customer needs

Assist with technical questions for customer RFPs

Actively seek out opportunities to develop new integrations and solutions to address gaps and deliver value to customers

Surface field insights to Product and Engineering as a formal feedback loop, translating enterprise customer pain into actionable product input

Co-present at Smartsheet Summits and customer-facing events on technical topics including governance, integrations, security, and advanced automations

Contribute to internal documentation, enablement materials, and "gotcha" guides to scale TSE knowledge across the SE organization

You Have:

5+ of experience as a Solutions Engineer or relevant position in SaaS and/or enterprise software

Basic knowledge of cloud infrastructure technologies (AWS, GCP, or Azure)

Ability to explain technical concepts to non-technical audiences and various customer personas

Understanding of Service/User Management from an IT perspective

Experience working with APIs and standard authorization protocols (OAuth2, SAML/SSO, OpenID, etc.)

Experience with event-based workflow and automation concepts

Excellent problem-solving skills and a curious mindset to identify and resolve complex technical challenges

Proficiency with a programming language (Python, or NodeJS/JavaScript preferred)

Experience with common CI/CD tools such as GitHub and GitLab is a plus

Familiarity with Value Selling Sales methodologies, such as MEDDIC or SVS are a plus

Experience leveraging & positioning AI during sales cycles

Willing to travel periodically based on customer and business needs

Bachelors (BA/BS) degree preferred

Current US Perks & Benefits:

Employer subsidized medical/vision and dental coverage for full-time employees

401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)

Monthly stipend to support your work and productivity

Flexible Time Away Program, plus Sick Time Off

US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans

US employees receive 12 paid holidays per year

Up to 24 weeks of Parental Leave

Personal paid Volunteer Day to support our community

Opportunities for professional growth and development including access to Udemy online courses

Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account

Teleworking options from any registered location in the U.S. (role specific)

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.

US Base Salary Pay Range

$117,500—$142,500 USD