Employee Relations Partner

ABOUT THE ROLE

We're scaling from 1,000 → 4,000 employees across 50+ countries, and the complexity of how we support our people through performance, conflict, and change is growing quickly. Our Employee Relations (ER) Partners protect fairness, consistency, and trust as we grow. You'll own our most sensitive and complex People cases, so that leads can act early.

As an ER Partner at ElevenLabs, you'll lead formal performance processes, investigations, grievances, and disciplinary matters from start to finish, working closely with Legal and outside counsel across many jurisdictions. You'll also coach leads through difficult conversations before they become formal cases, and turn what you see into playbooks, frameworks, and training that reduce risk and case volume over time.

This is our first ER hire. We're building a dedicated ER function, and we want someone who can help shape and build it out: how cases are triaged and escalated, how we work with counsel, and how we measure what's working.

This is a high-impact role for someone who can handle sensitive situations with discretion, make sound judgment calls, and bring clarity and calm to fast-moving environments.

YOU WILL

- Lead formal performance processes, including back on track plans, end to end, in partnership with Leads and People Partners.

- Run fair, well-documented investigations into misconduct allegations, grievances, and complaints, from fact-finding through to outcome.

- Manage disciplinary, dismissal, and exit matters, drafting outcomes and communications with Legal.

- Partner with in-house employment counsel and, when necessary, outside counsel to assess risk.

- Triage incoming cases with People Partners using clear escalation criteria, so the right cases reach ER at the right time.

- Keep the case log and report on patterns, risks, and trends by team, region, and case type.

- Build playbooks, templates, and training that raise lead capability and cut avoidable cases.

- Build out a self-serve ER flow for leads, so that common ER cases become scalable.

- Partner with People Ops & Compliance teams to ensure smooth execution of terminations, local requirements, and compliance-heavy workflows.

REQUIREMENTS

- Hands-on experience leading employee relations cases, including performance management, investigations, grievances, and disciplinaries, ideally in a fast-growing company.

- Strong judgment and the ability to handle sensitive issues with discretion, clarity, and fairness.

- Solid working knowledge of employment law principles and comfort working alongside in-house and outside counsel.

- Skilled in writing clear, defensible documentation and coaching leads through hard conversations.

- Comfortable moving fast and staying agile, shifting priorities quickly as cases and the business change, without losing rigour.

- Comfortable building process as well as running cases, as the ER function is still being built.

- Experience supporting globally distributed teams or multi-jurisdiction environments is a strong plus.

LOCATION

This role is remote-first, so it can be executed from anywhere in on the East Coast USA or Europe.

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