Employee Benefits Advocate (Remote)
Right Pay. Right Company. Right at Home!
100% Remote - Work & Train from Your Home
Available 8 hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST
Start Date: September 14th
Pay: $20/hour
We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.
The Details:
Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
Respond accurately and thoroughly to caller inquiries and document call detail accordingly
Must be a resourceful and creative problem solver who can work with members of the team to find solutions
Ensure compliance in all areas of processing, completing all transactions timely and accurately
Take accountability for entire process from receipt of work to resolution
Work under general supervision following established procedures
What You Need to Make the Cut:
Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
Service Center and/or Customer Service Experience is Required
Strong customer-centric mindset
Must be comfortable with technology – we are a technology company!
Competitive, team player who strives for excellence
Strong interpersonal skills to find success in every opportunity
Exceptional phone etiquette and communication skills
We Require that You Have:
Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
Ethernet Cable Connection Highly Recommended
Training:
Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning and job shadowing
All training sessions will be completed from the convenience of your home office
Initial Training Schedule (first three weeks): Monday - Friday, 8 AM - 5 PM CST