Employee Benefits Advocate (Remote)

Right Pay.  Right Company.  Right at Home!

100% Remote - Work & Train from Your Home

Available 8 hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST

Start Date: November 2nd or December 7th

Pay: $20/hour

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is an inbound call center environment with operating hours from Monday - Friday, 7 AM - 7 PM CST. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Details:

Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner

Respond accurately and thoroughly to caller inquiries and document call detail accordingly

Must be a resourceful and creative problem solver who can work with members of the team to find solutions

Ensure compliance in all areas of processing, completing all transactions timely and accurately

Take accountability for entire process from receipt of work to resolution

Work under general supervision following established procedures

What You Need to Make the Cut:

Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required

Service Center and/or Customer Service Experience is Required

Strong customer-centric mindset

Must be comfortable with technology – we are a technology company!

Competitive, team player who strives for excellence

Strong interpersonal skills to find success in every opportunity

Exceptional phone etiquette and communication skills

We Require that You Have:

Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)

Ethernet Cable Connection Highly Recommended

Training:

Businessolver will provide a comprehensive training program prior to “going live” - this includes virtual classroom training, self-guided e-learning and job shadowing

All training sessions are mandatory & will be completed from the convenience of your home office

Initial Training Schedule:

First week: Monday - Friday, 9 AM - 6 PM CST

Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST

PLEASE NOTE: Planned time off may be restricted during our peak Annual Enrollment period (October through December). Availability during this timeframe is an essential requirement of the role. Member Advocates will have Christmas Day & New Year's Day off, with an early release at 2 PM CST on Christmas Eve. Monday, December 18th - Thursday, December 31st will be regular training/working hours & attendance is mandatory.