eCommerce Operations Manager
Role: eCommerce Marketing Manager
Location: London, United Kingdom
THE OPPORTUNITY
This is an opportunity to join OLIVER's in-house team embedded as an Ecommerce Operations Manager delivering smooth, well-run e-commerce activity for UK customers.
Great e-commerce depends on the detail behind the page: accurate content, the right stock and launches that run to plan. Based in Weybridge, with four days on site and one day working from home, you'll work alongside the e-commerce team to coordinate operations, promotions and product launches. Your organisation and analysis will improve efficiency and the customer experience, supportingcommercial priorities.
We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.
THE ROLE
You'll work as a natural extension of the e-commerce team, sharing responsibility for its priorities and objectives, while remaining an OLIVER employee and representing OLIVER's standards, values and ways of working. You'll deliver day-to-day operations and e-commerce content workflows independently, and use performance data to recommend practical improvements. You'll work across creative, production, technical and commercial teams, and step in wherever priorities require it. Your success will be measured by smooth delivery, sound stock decisions and strong relationships with OLIVER colleagues.
WHAT YOU'LL DO
Support day-to-day e-commerce operations alongside the team, including order processing, shipping logistics, inventory management and customer service
Coordinate e-commerce delivery, promotions and product launches, managing multiple projects, priorities and approval routes at the same time
Manage content workflows across product pages, landing pages, promotional content and digital assets
Work with suppliers and internal teams to maintain the right stock levels, meeting customer demand while keeping inventory costs low
Track and analyse KPIs across e-commerce operations to assess effectiveness and identify opportunities
Turn data insights into clear recommendations, and put in place improvements that increase efficiency and productivity
Contribute to process improvement initiatives across e-commerce functions
Partner with creative, production, technical and commercial stakeholders and OLIVER, building trusted relationships at all levels
Raise risks and issues early, with a proposed solution
Make sure operations comply with industry regulations, data protection and privacy policies, protecting customer information
Support colleagues across role boundaries, including ad-hoc tasks, when business priorities change
Represent OLIVER's standards and values while working as part of the team
WHAT YOU BRING
Proficient capability in e-commerce operations, digital project management, production operations or a related discipline
Experience coordinating e-commerce delivery, promotions and product launches
Good working knowledge of e-commerce content workflows, including product pages, stock management and forecasting, landing pages, promotional content and digital assets
Understanding of content management systems, digital asset management and web-publishing processes
Ability to manage multiple projects, priorities and approval routes at once, and to see work through to completion within tight deadlines
Experience collaborating with creative, production, technical and commercial stakeholders
Proficiency in Microsoft Excel, PowerPoint and the wider Microsoft 365 suite, with confidence analysing performance data
Clear, honest and constructive communication, including flagging potential issues early
Ability to adapt quickly to changing priorities, trading requirements and stakeholder needs
Discretion when handling confidential or commercially sensitive information
Curiosity about products, customers, commercial priorities and internal processes
GEN AI & AGENTIC THINKING
Proficiency with Gen AI tools relevant to e-commerce operations, to improve output quality and efficiency
Experience building personal AI workflows, for example to speed up reporting, content checks or process documentation
An agentic approach to problem-solving: breaking down complex delivery challenges into clear steps
Ability to critically evaluate AI outputs and apply human judgement
Req ID: 18547
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