DevOps Engineer, DevEx

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team.

The Mark43 law enforcement platform delivers mission-critical services to agencies across the country. When our systems are unavailable, real-world safety is impacted. As a Platform Engineer, you will take ownership of critical platform capabilities that ensure our systems are reliable, scalable, and equally important: enable engineers to build, deploy, and operate software with speed and confidence.

In this role, you will operate at the intersection of platform engineering and developer experience (DevEx). You will design and evolve internal platforms as products, reducing friction across the software development lifecycle while maintaining strong standards for reliability, security, and compliance.

While this role includes opportunities to work on observability systems, prior experience in observability platforms is not required - we value engineers who can learn quickly and apply strong platform fundamentals.

You’ll use tools like Terraform, Kubernetes, Helm, ArgoCD, and DataDog to build scalable platform primitives and improve developer workflows across the organization.

What you’ll work on

Owning and evolving Mark43's internal developer platform, focusing on reliability, scalability, and developer productivity

Building self-service platform capabilities (Infrastructure-as-Code modules, GitOps workflows, golden paths, and onboarding templates)

Improving developer experience (DevEx) by reducing friction in local development, CI/CD pipelines, deployments, and debugging workflows

Designing and optimizing pipeline-as-code systems to improve build performance, reliability, and feedback cycles

Driving adoption of GitOps and Infrastructure as Code best practices across the organization

Leading initiatives to improve operational excellence, including system reliability, resilience, and incident response

Partnering closely with Product, Engineering, and Security teams to align platform capabilities with business needs

Owning and delivering large, cross-team platform initiatives that shape how engineers build and operate software at MARK43

Participating in a shared on-call rotation to support critical infrastructure

What we expect from you

5+ years of experience in Platform Engineering, DevOps, and/or Developer Experience

Strong experience with AWS  and cloud-native architectures

Deep experience with Kubernetes and containerized systems

Strong experience with Infrastructure as Code (Terraform) and GitOps (e.g., ArgoCD)

Experience building and optimizing CI/CD systems and pipeline-as-code workflows

Demonstrated ability to improve developer experience and platform usability at scale.

Strong systems thinking, including tradeoffs between reliability, cost, and developer velocity

Understanding of security and compliance best practices in cloud environments

What sets you apart

You take ownership of complex platform problems, from design through adoption

You build platforms and abstractions that are adopted across engineering teams

You proactively identify gaps in developer workflows and drive improvements

You influence technical direction beyond your immediate team

You balance developer velocity, reliability, and operational excellence

You treat internal platforms as products, with a focus on usability and impact

Preferred Qualifications

Familiarity with defining SLOs, alerting strategies, instrumentation best practices

Experience with developer platforms and modern build systems

Experience improving local development environments (e.g., devcontainers, Docker workflows, Tilt/Skaffold)

Exposure to FinOps practices and cost optimization

Experience integrating AI/LLM capabilities into developer workflows, such as:

AI-assisted debugging or incident triage

Automated incident summaries or developer assistants

Knowledge of compliance and data governance requirements in regulated environments

What you can expect from us

A team that values your ideas, ownership, and technical leadership

The opportunity to build mission-critical software that directly impacts public safety

Career growth in an environment that recognizes and rewards impact

A highly collaborative culture across Platform, Product, Engineering, Security, and Technical Services

Location

Our team is distributed across the United States, with offices in New York, Boston, and Manchester, UK. We are a remote-friendly company and support candidates working from approved states.

Compensation

We believe in equal pay for equal work and transparency in compensation. Total compensation for this role is market competitive, including a base salary range of $140,000–$170,000, plus bonus, equity, and a comprehensive benefits package.