Deductions Management Specialist
C.A. Fortune is built on the belief that great people build great brands. We're a national consumer-centric integrated commerce agency. We show up every day to help brands of all sizes grow, compete, and lead. From emerging challengers to established market leaders, we bring the sales horsepower, marketing firepower, and integrated thinking to move the needle at retail.
The best brands are built by the best people. Come build with us.
Overview of the Role
Some of our clients are seeking a dedicated Deductions Specialist to assist them with managing, reconciling, and clearing deductions. This CPG detective will be responsible for effectively researching, analyzing, documenting, and resolving a variety of deduction claim types in accordance with client specific standards and procedures. The ideal candidate would be well organized, detail oriented with excellent communication skills, and able to work independently.
Location: Remote
Salary range: $45,000 - $48,000 based on experience, qualifications and skills.
What You’ll Do at C.A. Fortune
Communicate openly with clients and internal sales department to resolve deduction inquiries
Gather claim documentation, investigate, and analyze to validate customer deductions
Maintain necessary data to follow up and keep track of deductions
Process credits to offset resolved deductions
Work in web-based trade management systems for contracted customers
Provide excellent, timely, accurate and professional customer service
Handle and manage incoming calls and emails from internal & external partners
Will handle all other tasks as assigned
What You Should Bring to the Table
Prior CPG deductions experienced (required)
Must possess good computer skills as well as be a team player with a positive attitude
Previous professional experience using Microsoft Office
Organized and detail oriented
Excellent written and verbal communication skills
Strong multitasking skills
High attention to detail
Must be able to solve problems with urgency
Previous customer service experience is a plus
Prior experience with a broker/manufacturer a plus
You Will Stand Out if You Have
You have UNFI and/or KeHE deductions experience
You have worked in a trade management system (ex: Vividly, BluePlanner)
Perks
PTO & Sick Days
11 paid company holidays per year
1 Floating Holiday
2 paid volunteer days per year
3 months fully paid parental leave (regardless of gender)
Medical, dental, and vision
Paid company life insurance
401k with company match
Summer hours (half day Fridays from Memorial Day thru Labor Day)
Work from home flexibility
Bonus Eligible
Come As You Are
C.A. is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.