Deal Desk Specialist

As a Deal Desk Specialist on the Deal Desk team at PagerDuty, you will work cross-functionally with Sales, Finance, Marketing, Security, and IT partners in all regions to streamline our Lead-To-Cash Flow. You will be working with intelligent and driven individuals focused on delivering high impact projects.

The ideal candidate must be an organized problem solver, data-driven, and have excellent analytical skills.

This role is expected to come into our San Francisco office 2 times per week, so you can thrive in your new role and fully embrace being a Dutonian!

Responsibilities

Serve as the trusted advisor and go-to resources to the Sales teams, building strong relationships for solving complex problems across O2C processes

Educate Sales teams on changes in processes, policies, and best practices to improve performance and release Sales capacity to core Sales activities

You will train, mentor and educate other members of the Deal Desk global team to enable them to provide excellent support to the Field and our customers.

Intake & triage of Deal Desk SFDC Queue

Respond with urgency and be able proactively prioritize your workload.

Identify and explore opportunities for sales process improvements and help drive enablement efforts

Provide deal support to our global sales teams by assisting with manual order forms, deal guidance, system updates and reporting

Identify and resolve issues that could prevent deals from closing in a timely manner

Escalate deal-threatening issues to appropriate leaders when resolution cannot be achieved at the virtual team level

Report, track and follow-up on system related issues affecting your tasks until resolution

Assist with deal enablement and maintaining documentation

Drive special projects in data quality assurance across key areas of our sales team

Support new sales program initiatives as needed

Basic Qualifications:

Bachelor’s degree

2+ year of experience in Sales Operations, Sales Enablement or Deal Desk

Preferred Qualifications:

Comfortable with change and an ability to thrive in a fast-moving environment

Excellent interpersonal and communication skills

Ability to learn quickly in a dynamic and collaborative environment

Strong business acumen, organizational, time management skills and attention to detail

Proficient with SFDC CPQ, Google and Microsoft Office products

Ability to process a high volume of transactions with accuracy and integrity

Flexible to extend/shift working hours to accommodate the business

The base salary range for this position is 75,000 - 125,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position.  Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.