Data Center Technician (On-site)

About the Role:

Under the general direction of the Lead, Data Center Services, the Data Center Technician will physically support and provide remote-hand services to customers.

*** This position requires 100% on-site work in Irvine, CA. Various shifts available***

What You’ll Do:

Data Center Infrastructure & Cabling: 30%

Support day-to-day data center operations and execute various projects.

Analyze and consult on customers' IT infrastructure hardware in production; conduct walkthroughs with the customer to determine whether the project can be delivered.

Install and manage structured cabling infrastructure projects.

Elicit Data Center infrastructure requirements from clients.

Install, terminate, test, and label all cross-connects (copper and fiber) in the data center according to standard operating procedures.

Perform preventative maintenance and repairs by troubleshooting cabling system issues.

Troubleshoot and address physical issues.

Create straight-through, crossover, and console cables.

Move/install shelves, power strips, rails, cable management, servers, switches, and other equipment with requirements.

Compute/Network/Storage support: 30%

Identify and report problem devices. Replace defective parts as directed.

Visually inspect equipment for errors or unusual noises.

Assist in performing infrastructure readiness tests.

Configure OOB (out-of-band) management interfaces on various devices for remote access (compute, storage, and networking).

Test and validate remote accessibility to the customer computer, server, and/or network system.

Monitor and perform ongoing maintenance on servers and network equipment.

Upgrade internal system components, including CPUs, memory, hard drives, and network cables.

Create and maintain service desk documentation.

Asset Management: 20%

Provide a plan, unpack received items, identify parts, and dispose of all non-essential items. Must report results and give recommendations.

Ensure power tests and reports on all incoming products are completed before moving them to the data center floor, per practices.

Digitally scan all incoming paperwork, transmit results, and proactively recommend fixes for gaps.

Input all device locations and cable connections into a customer-defined database.

Record all received products into a customer-defined database (including asset tag information, product manufacturer, model, and serial number).

Consult and conduct inventory control. Compare received products to the packing slip and report discrepancies.

Identify customer-defined spare parts and keep them in an inventory-controlled area. Recommend changes.

Other: 20%

Maintain a high level of customer satisfaction.

Proactively review work orders and perform post-work quality assurance to ensure requests are handled appropriately.

Actively participate in the service transition phase to transfer knowledge and document processes.

Develop documentation to maintain accurate records of customer computer, server, and network systems.

Shipping/loading dock management (report new items received).

Accept, fulfill, and report status via the ticketing system, time reports, and email processes.

Escort vendors and repair technicians as requested by the customer.

Manage crises in critical situations or during major service outages.

Communicate with stakeholders according to SLAs (service level agreements).

Perform root cause analysis.

Follow the Company's best practices and Standard Operating Procedures.

Mentor lower-level Data Center Technicians.

May perform other duties as assigned by supervisor.

Qualifications and Interests

A minimum of two years’ experience in a technical or data center support role.

Independently research Internet technologies (firewall/router/switch/VPN/DNS/Proxy).

Good understanding of the OSI model

Good command of written and spoken English.

Excellent customer service skills.

Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

Must have strong attention to detail.

Some Travel is available.

EDUCATION/CERTIFICATION:

High School diploma/GED required.

CompTIA A+, BICSI, or similar certification is preferred.

Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

Estimated Pay Range

$32—$39 USD