Data Center Operations Technician

DATA CENTER TECHNICIAN

As an Data Center Technician, you will be responsible for the health of our server and network infrastructure for Data Centers. You will be responsible for our two most important data center operations metrics: mean time to detect (MTTD) and mean time to repair (MTTR). You are great at following directions, are a fast learner and are super attentive to details. You are accessible via cell phone and willing to get onsite when there are emergencies as needed. You understand all aspects of the equipment you are responsible for to drive efficiencies and optimizations where necessary to simplify and improve our server intake and repair processes.

RESPONSIBILITIES:

Performing troubleshooting and monitoring of the servers, diagnose and repair. Rack and stack of data center network equipment during build out

Maintaining our network infrastructure which includes network gear swaps, troubleshooting optics/fiber links and repairing them

Manage, response and resolution of data center operations tickets used cross functionally via Jira

Create and Maintain documentation of tasks and standard operating procedures

Receipt and Decommissioning of data center hardware

Installation of racks, servers and switches; this includes staging racks in place, cabling, power up and handoff of hardware to the provisioning team for customer capacity allocation

Maintain Warehouse inventory and asset management using our internal application

Vendor returns for infrastructure under and out of warranty

Manage spare parts inventory within the data center

Define, design, and implement network layouts and solutions within our data centers.

BASIC QUALIFICATIONS:

2+ years of experience working with server, storage, compute and network hardware

2+ years of experience troubleshooting and repairing servers and networking infrastructure

PREFERRED SKILLS AND EXPERIENCE:

Strong linux skills

1+ years of experience in inventory management, and ordering, receiving and shipping server and network equipment

Experience being on-call and ability to respond to critical events as needed

Experience leading Data Center Infrastructure projects

Curious to always learn new things within the Data Center World

Excellent prioritization and time management skills

Able to work in a fast paced environment and detail oriented

1+ years of experience in Structured Cabling Copper/Fiber

1+ years of experience in Power and Cooling concepts inside the data center

ADDITIONAL REQUIREMENTS:

Must be able to lift 75 lbs

Availability and willingness to work night shift (6:00 PM - 6:00 AM)