Customer Support Specialist, Bilingual (Spanish)
We’re growing and looking for motivated, customer-focused team members to join our Customer Support team! We believe customer support is about creating meaningful experiences, creative problem-solving, and being the voice of our users. If you’re someone who loves tackling challenges, working closely with a tight knit team, and having opportunities for growth and development, we want to hear from you.
As a bilingual (English + Spanish) Customer Support Specialist, you'll be the frontline of our customer support efforts, providing assistance and resolving inquiries with professionalism and care. Your role is crucial in ensuring our customers receive prompt and effective support, contributing to their overall satisfaction and loyalty. You will continuously improve on the customer experience, working cross-functionally with our revenue, product, and engineering teams to deliver exceptional solutions. As a key part of our team, you’ll have the opportunity to make a real impact, ensuring our customers have a world class customer support experience.
What You'll Do:
Deliver high-quality customer support primarily via live interactions on phone and chat channels in both English and Spanish
Assist customers and internal teams with inquiries, troubleshoot complex issues, and provide solutions with a focus on providing exceptional service
Continuously build deep product knowledge by staying current on our quickly evolving product features and enhancements
Track and update support tickets and activities in our CRM
Work closely with our Sales, Customer Success, Onboarding, and Product teams to ensure an outstanding customer journey
Bring innovation and creativity to the role with a balanced focus on both quality and efficiency
What You'll Bring to the Role:
1 - 3 years of bilingual customer support experience
Excellent communication and creative problem-solving skills
Experience interacting with a high daily volume of customers by phone, email, and chat
Experience in a fast-paced startup environment is a big plus
Experience with Intercom is a plus
Who You Are:
A bilingual (English and Spanish) Customer Support Specialist
You communicate with confidence and patience
You're innovative and solution-oriented
You're passionate about helping others
You’re naturally curious and proactive about learning
You’re energized by frequent product launches and enhancements
You thrive in a fast-paced environment and seek growth opportunities
You sweat the details
Work hours & Schedule:
We value transparency about work expectations:
We’re looking to fill roles with start times of approximately 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with some flexibility based on team needs
Holiday coverage is required as part of a rotating schedule. Partial weekend coverage may be requested based on team needs
We provide schedules in advance, and flexibility is key to supporting our customers effectively
As a key part of our team, you’ll help us create a world-class support experience and ensure our customers feel heard, supported, and delighted every time they interact with us.
If this sounds like you, we’d love for you to apply and grow with us!
Compensation Band: $50,000.00 - $57,500.00 CAD