Customer Support Agent - Shift Work

We are looking for a Customer Engagement Agent to join Super, responsible for delivering prompt, professional, and empathetic support to customers across multiple channels. This role is central to ensuring customer satisfaction by resolving enquiries and complaints effectively whilst maintaining a positive experience at every interaction.

What the role involves

Respond promptly to customer enquiries across various channels

Acknowledge and resolve customer complaints in a professional and empathetic manner

Troubleshoot common issues with products or services

Maintain thorough knowledge of Super's products and services to answer customer questions accurately

Keep accurate records of customer interactions, comments, and complaints

Ensure customer satisfaction through high-quality, professional support at all times

What we are looking for

Experience in customer service or customer-facing roles

Excellent written and oral communication skills

Strong customer orientation with the ability to adapt to different types of customers and situations

Ability to work effectively under pressure and in challenging customer interactions

High attention to detail

Good computer skills

What we offer

Medical / Health Insurance

Employee Assistance Programme

Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.