Customer Success Manager
Are you passionate about being at the forefront of the ever-evolving social advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?
We’re looking for a dynamic Customer Success Manager to join us, as part of our growing Enterprise Customer Success team, in our mission to help advertisers unlock greater performance and creativity in social advertising by combining ad buying and creative automation.
In this role, you will manage a growing book of business and drive adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. You function as the crucial link between customers, partners like Facebook, TikTok, Pinterest and Snapchat, and our Product Development teams. You will be delivering first-class support, challenging the status quo and building solutions for business needs and outcomes.
As a Customer Success Manager at Smartly.io you will...
Act as the main point of contact for customers to deliver an exceptional customer experience and ensure they get the most value out of their social advertising
Become a specialist in the Smartly.io platform and digital advertising in general so as to be able to continuously solve problems for customers and provide best practices and consultative advice
Build and foster strong relationships with customers as well as partners like Facebook and Pinterest
Be the voice of customers to inform our sales process and product roadmap
Collaborate effectively across functions including Sales, Marketing, Technical Solutions, Services, Product and Engineering
Help Smartly.io build a world-class Customer Success organization; contribute to build a library of knowledge that differentiates us from competitors and helps win and retain customers, optimize existing processes within the company and actively enhance all Customer Success initiatives
We are looking for you if you...
Possess 5+ years of relevant experience in a customer success or similar customer-facing function
Have advanced knowledge of social advertising (Facebook, Pinterest, Snapchat etc)
Are highly empathetic, with a positive attitude and a strong desire to help our customers reach their goals
Have a results-driven mentality, with a bias for action and collaboration
Are able to explain complex concepts clearly and translate data into insights
Have self-driven, entrepreneurial spirit
Have strong spoken and written communication skills
Are able and willing to travel for meetings, conferences and industry events (when possible)
Perks & Benefits…
Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
Monthly wellness benefit and learning reimbursement opportunities
401K plus matching & equity grants for all new Smartlies
Volunteer time off days & company donation matching opportunities
Choice of computer (MAC or PC)
And so much more…
The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurance, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance and disability benefits. To learn more visit https://www.smartly.io/careers#our-benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
Salary in USD: $75,000 - $100,000
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