Customer Success Manager

The Customer Success team at Planet is seeking a Customer Success Manager (CSM) on the Global Tech Touch team to handle global small-customer business and partner relationships especially in Japan or the Asia-Pacific region. The mission will be to retain and expand customers efficiently through Planet’s low-touch model.

The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach will help drive value realization and return on the client’s investment. The CSM will grow and utilize their expertise and good working knowledge of remote sensing, GIS and geospatial imagery products to be our customer’s go-to Planet ambassador.

This is a full-time, remote position based in the Asia-Pacific region. If located near an office, you are expected to work from that office 3 days per week.

Impact You’ll Own:

Ensure that customers are in a position to adopt and see the value of our products

Provide a low-touch onboarding and training experience

Deliver necessary support to ensure successful delivery of our services and produce timely solutions according to Planet’s low-touch model

Communicate consistently with clients throughout the contract life-cycle, escalating important issues where needed

Work closely with Finance, Product, Sales and other teams across the company

Set the right expectations for clients and partners and redirect them to the appropriate resources

Initiate negotiations and execute timely contract renewals and expansions

Identify opportunities for upselling or expanding the use of the product or services

What You Bring:

4+ years of relevant work experience

Bachelor’s Degree in relevant field

Good working knowledge of geospatial technologies, GIS or Remote Sensing including how to manipulate geometries, convert file types, and perform other basic operations within a GIS environment (QGIS, ESRI, etc)

Experience working with GIS applications (QGIS, ESRI, GEE etc.)

Experience working with customers in the Asia-Pacific region

Excellent verbal and written communication skills in English, the language of the company

Ability to successfully communicate and coordinate with international customers & sales team

Creative problem solving skills and proactive work style

Ability to multitask and prioritize job requirements

Aptitude to adapt to change

What Makes You Stand Out:

Working proficiency in Japanese to effectively manage communication with local partners and customers in Japan

Working knowledge of Salesforce (SFDC) and how to apply its use across the customer lifecycle contract renewal

Sales negotiation skills

Application Deadline:

October 14, 2026 at 11:59p PT

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

Paid time off including vacation, holidays and company-wide days off

Employee Wellness Program

Home Office Reimbursement

Monthly Phone and Internet Reimbursement

Tuition Reimbursement and access to LinkedIn Learning

Equity

Volunteering Paid Time Off

#LI-REMOTESan Francisco Fair Chance Ordinance