Customer Success Manager
As a Customer Success Manager focused on serving our most strategic customers in North America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management.
Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions. The best CSMs on our team operate at the macro level, stepping back to see the full context of an account, plotting a path forward, and driving action rather than waiting to be asked.
This is a full-time, hybrid role which will require you to work from our San Francisco or Arlington, VA office 3 days per week.
Impact You'll Own:
Build trusted relationships with customers to help them achieve strategic goals using Planet’s technology.
Drive product adoption through onboarding, training, and tailored guidance on best practices.
Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
Advocate for customer needs internally, surfacing feedback to influence product development and roadmap prioritization.
Collaborate with Sales, Product, and Marketing to develop use cases, success stories, and public sector engagement strategies.
Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
Champion change for customers navigating a rapidly evolving geospatial landscape, helping agencies adapt Planet's tools to new and emerging mission needs.
What You Bring:
4+ years of experience in Customer Success, Account Management, or related roles.
Bachelor’s degree in a relevant field.
Understanding of public sector workflows, procurement processes, and funding cycles.
Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
Excellent organizational skills with the ability to manage multiple accounts and priorities.
A curious, ever-learning mindset and the humility to know your understanding of the customer's mission is never complete, and the drive to keep digging deeper.
Solid human and organizational intelligence able to read organizational culture, key drivers, and persona types across government agencies, then tailor your approach to optimize for engagement and outcomes.
Willingness to travel as needed.
What Makes You Stand Out:
Prior experience working directly with federal, state or municipal government agencies.
Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response.
Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine.
Experience navigating data-sharing agreements or government contract mechanisms.
Application Deadline:
11:45p / 23:45 PT on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Volunteering Paid Time Off
Compensation:
The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. This role is eligible for commission.
US National Salary Range
$83,040—$103,760 USD
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