Customer Success Manager, MEA
As a Customer Success Manager, your role is to ensure the success of our customers by serving as a trusted advisor and guiding them towards their desired outcomes. Your effectiveness will be measured by your adept management of client relationships and your ability to enhance customer satisfaction. Operating in a cross-functional capacity, you can anticipate collaborating with teams across Sales, Marketing, Content strategy, Product and Learner Operations, all working cohesively towards the shared goals of Coursera's growth and long-term success. Together, we are redefining how individuals acquire knowledge and skills, and we invite you to be a driving force as we transform lives through learning.
What you’ll be doing:
Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements
Responsible for client retention results, customer health metrics and verified outcomes
Ensure customer success by driving adoption and key metrics, managing partner relationships, conducting business reviews, and sharing best practices – all is service of customers seeing value and growing their investment in their Coursera partnership.
Serve as primary point of escalation when customer issues arise, troubleshooting, and ensuring quick resolution
Provide quantitative and qualitative analysis to inform team decision-making and product roadmap
Travel expected 15-25%
Basic Qualifications:
3+ years of account management/sales/customer success experience
Experience in driving client retention results, customer health metrics and driving value
Experience increasing utilization metrics within assigned accounts
Preferred Qualifications:
Experience with data heavy applications including Excel/Sheets and Looker
Ability to articulate the power of education and learning to influence key business decision makers
Strong sense of customer empathy and customer-centrism; to convert relationship and value into advocacy
Entrepreneurial drive and ability to work autonomously in fast moving, quickly-changing environments
Excellent interpersonal, communication, and presentation skills with a strong ability for problem solving and analytical thinking to translate data into action
Experience working in Education Technology
Keep Learning
If this opportunity interests you, you might like these courses on Coursera:
Business Strategy
Business Analytics
Influencing People
Customer Analytics
Compensation
At Coursera, we offer competitive, zone-based pay aligned to your location, experience, and role level. Our total rewards package goes beyond salary, with comprehensive health and wellness benefits, bonus and RSU equity programs, and global perks designed to help you grow and thrive wherever you are.
This role is only available for hire in the UAE.
Posting Date
Posting Date: October 30, 2026
Application Window: October 30 - November 5, 2026
We anticipate the application window will be open until November 5 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
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