Customer Success Manager (D&I - South Korea)
About the Role
As a Customer Success Manager for South Korea, you will be responsible for managing and expanding strategic relationships with military and governmental agencies across South Korea. Your mission is to serve as a trusted advisor and primary point of contact throughout the customer lifecycle, driving adoption, retention, and measurable mission impact through Planet's satellite imagery and geospatial intelligence solutions.
The ideal candidate brings direct experience working with the South Korean military and/or government intelligence agencies, combined with hands-on operational experience utilizing satellite imagery, remote sensing, or geospatial data to support intelligence missions, operational planning, and mission-critical decision-making.
You understand how intelligence data is collected, analyzed, and applied in operational environments, and can translate those experiences into meaningful customer outcomes. You also possess the ability to navigate complex government structures, procurement processes, and interagency relationships, connecting stakeholders across ministries to expand the adoption and impact of Planet's solutions.
This is a full-time, remote position based in South Korea.
Impact You'll Own
Strategic Relationship Management: Serve as the primary point of contact and trusted advisor for high-stakes military and governmental customers. Build and maintain relationships across senior leadership, intelligence professionals, operational teams, and technical stakeholders to foster long-term partnerships centered on customer value and mission success.
Operational Workflow Integration: Partner with customers to understand their intelligence requirements, operational priorities, and existing geospatial workflows. Leverage your understanding of satellite imagery, remote sensing, and geospatial intelligence applications to help customers integrate Planet's data and solutions into real-world defense, intelligence, and government operations.
Government & Interagency Engagement: Navigate the complexities of South Korean military and government structures, identifying key decision-makers and stakeholders across relevant ministries and agencies. Build connections and facilitate collaboration across organizations to drive broader adoption and integration of Planet's platform.
Customer Retention & Expansion: Own the customer relationship throughout the contract lifecycle, supporting renewals, identifying expansion opportunities, and demonstrating the ongoing value of Planet's solutions. Proactively identify new mission requirements and use cases that create opportunities to deepen existing partnerships and expand adoption.
Mission Success & Value Creation: Develop and execute strategic customer success plans that translate mission requirements into measurable outcomes. Establish clear success metrics and KPIs that demonstrate the operational value of Planet's solutions, helping customers communicate mission impact and value to their leadership.
Customer Advocacy & Internal Partnership: Act as the internal voice of South Korean military and government customers, partnering closely with Sales, Product, Engineering, and other internal teams to communicate regional requirements, surface customer insights, and influence product development and go-to-market strategies.
What You Bring
4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies. You understand the nuances of government structures, procurement processes, and bureaucratic decision-making.
Active armed forces reserve member or military veteran with experience in a relevant intelligence role, ideally supporting defense, military intelligence, or national security missions.
Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data to support intelligence analysis, operational planning, or mission execution. You understand how these capabilities are applied to real-world intelligence and defense requirements.
Bachelor's degree in a relevant field.
Ability to build relationships across government ministries and agencies while engaging effectively with both senior officials and technical end-users.
Exceptional negotiation, communication, and presentation skills, with the ability to translate complex technical capabilities and intelligence requirements into strategic mission outcomes.
Ability to work independently in a remote environment while maintaining strong engagement with a global team. You are proactive, adaptable, and capable of managing competing priorities in a dynamic environment.
Excellent verbal and written communication skills in Korean.
Professional working proficiency in English, the language of the company.
Willingness to travel as needed to support customer relationships and mission requirements.
What Makes You Stand Out
Previous Account Management or Customer Success experience supporting South Korean military, defense, or government customers.
Deep understanding of South Korean defense and intelligence organizations, government procurement processes, and key national security initiatives.
Experience supporting intelligence operations, defense modernization, border security, disaster response, or other mission-critical government initiatives.
Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine.
Experience translating operational intelligence requirements into technology adoption, workflow improvements, or measurable customer outcomes.
Application Deadline
11:45p / 23:45 CET on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.
Benefits While Working at Planet
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
Paid time off including vacation, holidays and company-wide days off
Employee Wellness Program
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Volunteering Paid Time Off
This role is eligible for commission.
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