Customer Success Business Partner, UAE & Emerging

Are you looking for a high-impact opportunity where your expertise will be immediately valued?

We are seeking a highly experienced Customer Success Business Partner to join our Emerging Markets team

In this highly visible and vital role, you will be a driving force within our Customer Success team. You will step into an established portfolio of key accounts, taking primary responsibility for the successful deployment, user adoption, and ongoing health of their Anaplan solutions.

As the strategic anchor for our customers, you will collaborate closely with Partners and Professional Services to ensure seamless implementations, exceptional ROI, and long-term success. If you are a seasoned CS professional who thrives in relationship-first, complex enterprise environments and loves delivering immediate value, this is the perfect opportunity to make your mark.

Your Impact

Drive Immediate Value: Manage a prominent GCC, Turkey and Emerging Markets to include Africa portfolio, hitting the ground running to drive adoption, retention, expansion, and maximum ROI in equal measure.

Be a Trusted Advisor: Guide customers through the value delivery lifecycle, helping them transform their processes and achieve critical business objectives using Anaplan.

Strategic Leadership: Lead executive-level Quarterly Success Reviews (QSRs), presenting Success Scorecards to executive sponsors and key stakeholders — comfortably navigating the relationship-driven, protocol-conscious engagement style expected across GCC enterprise and sovereign accounts.

Uncover Opportunities: Identify customer pain points and conduct targeted workshops to promote new use cases, surfacing upsell and cross-sell opportunities alongside proactive retention planning.

Champion the Customer: Proactively build strong relationships, acting as the internal voice of the customer to raise risks, advocate for their needs, and ensure goal alignment.

Mitigate Risk: Identify renewal risks early and partner seamlessly with Renewal Managers and Account Executives on robust mitigation plans.

Empower Self-Sufficiency: Advise customers on establishing Centers of Excellence (CoE) or similar governance models, integrating with existing internal governance structures where relevant, to promote long-term self-sufficiency.

Leave a Legacy: Contribute to our evolving customer success assets, playbooks, and reference case studies, leaving the team stronger than you found it.

Your Qualifications

Fluent in Arabic and English, spoken and written — non-negotiable for this role given the customer base.

Previous experience driving value in customer success, presales, or management consulting roles, ideally within the GCC.

Required background in Enterprise Performance Management (EPM), Enterprise Planning, or Analytics, with the ability to relate directly to customers' underlying business challenges.

Familiarity with at least one of Anaplan's main Lines of Business (e.g., Finance, Supply Chain, or Sales Planning).

Exceptional communication and presentation skills; comfortable and confident engaging at all levels, including the C-suite and government stakeholders.

Proven track record in Technical Customer Success, SaaS platforms, Project Leadership, Technology Consulting, or Advisory roles.

A unique ability to translate complex technical concepts into clear, customer-friendly business value.

Familiarity with software development processes and design methodologies.

A customer-first mindset coupled with strong problem-solving skills and the ability to remain calm and decisive under pressure.

Experience leading cross-functional teams to address sophisticated customer needs or deliver key projects.

Openness to regular regional travel to customer sites across the GCC

Preferred Skills

Subject matter expertise in Planning and Modelling, particularly in Supply Chain, Finance, or Sales.

Hands-on experience advising on or establishing a Center of Excellence (CoE) or similar governance structure.

Familiarity with Anaplan or comparable enterprise planning platforms.

Background in change management and enterprise-wide business transformation initiatives.

Experience crafting customer-facing collateral, such as success playbooks or templates.

Exposure to renewal strategy and expanding customer footprints through upsell/cross-sell practices.

Prior experience working with sovereign or government-affiliated enterprise accounts.