Customer Success Business Partner (EPM / Enterprise Planning)
The Role:
Anaplan is looking for a highly driven and dynamic Customer Success Business Partner (CSBP) to join the Customer Success team in Singapore.
This role goes beyond traditional customer success. You will operate as a strategic advisor and transformation partner, helping our enterprise customers leverage Anaplan’s platform and AI capabilities to drive measurable business outcomes.
This is what you will do at Anaplan
As a CSBP, you will manage a portfolio of enterprise customers with the primary goal of maximizing their ROI on the Anaplan platform.
Strategic Partnership & Executive Engagement
Own and nurture relationships with C-suite executives (CFO, CIO, CHRO, CDO) and senior stakeholders, establishing yourself as a trusted advisor.
Lead outcome driven Executive Business Reviews (EBRs), presenting compelling narratives that connect Anaplan's capabilities to the customer's strategic priorities.
Advise customers on establishing a robust Center of Excellence (CoE) and governance structure to foster self-sufficiency and scale and enablement
Value Realization & Adoption
Drive measurable ROI and business outcomes from Anaplan investments across onboarding, implementation, and adoption phases ensuring strong customer health.
Proactively monitor platform usage and sponsorship, identifying risks and deploying targeted action plans to drive sustained adoption and protect renewals.
Develop and execute customer success plans aligned to value realization, adoption, and growth objectives.
Develop customer success assets and playbooks and help drive customer references and case studies
Commercial Growth & Expansion
Identify and drive platform expansion opportunities, including AI use cases, across key business functions (e.g., Finance, Supply Chain, Workforce).
Collaborate with Sales and Partners to build and progress pipeline within existing accounts
Proactively identify and mitigate renewal risks in partnership with Renewal Managers and Account Executives to secure and grow the commercial relationship.
Translate Anaplan’s platform and AI capabilities into clear business value to drive expansion and customer investment.
Customer Advocacy & Internal Collaboration
Serve as the voice of the customer to internal Anaplan teams (Product, Support, Community), advocating for their needs and ensuring objectives are aligned.
Act as a primary point of escalation, focusing on swift resolution and maintaining positive momentum.
Contribute to the development of customer success assets, playbooks, and customer case studies to strengthen the Anaplan community.
Own key relationships with customers and proactively maintain high levels of engagement with a focus on increasing customer satisfaction and loyalty
Promote and support engagement with Anaplan through community usage, user groups, and event participation
Act as the primary customer contact, managing stakeholders across business and IT
Your Qualifications
8+ years of work experience in customer facing roles such as customer success, presales or management consulting
Deep subject matter expertise in either FP&A or Supply Chain Planning, with a strong understanding of Enterprise Performance Management (EPM) and Enterprise Planning & Analytics.
Excellent communication, presentation, and interpersonal skills, with a consultative and value oriented approach.
Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain. CA/MBA a plus.