Customer Service Representative
Join Silverado Hospice in Irvine, CA and be part of a nationally recognized team ranked in the top 10 nationwide by Fortune Magazine’s Best Workplaces in Aging Services™. Since 1997, Silverado has been delivering exceptional care to individuals with neurodegenerative conditions and those facing life-limiting illnesses through our Hospice services. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.
We’re hiring a Customer Service Representative (Hospice) – a detail-oriented and empathetic professional who manages patient intake processes, builds positive relationships with referral sources, and ensures smooth coordination of admissions. This role is essential to supporting patients, families, and our hospice team with exceptional service and organizational excellence.
Be a Difference-Maker with a Hospice Care Leader
You lead with professionalism, empathy, and strong communication skills. You thrive in a mission-driven environment and are passionate about supporting patients and families during critical moments by ensuring efficient intake and exceptional customer service.
What You’ll Be Doing
Manage all aspects of the patient intake process, including establishing and maintaining positive relationships with customers and referral sources
Respond promptly to customer requests and concerns
Verify insurance coverage and manage authorization processes
Schedule appropriate staff to meet with patients/families to discuss hospice services
Overcome initial objections to hospice services with compassion and professionalism
Coordinate hospital discharges and admissions
Perform accurate data entry and maintain admission tracking logs
Qualifications
Minimum of 1 year experience dealing with the public via telephone or in person, preferably in customer service or inside sales
Proficiency in Microsoft Outlook required
Ability to type at least 50 words per minute and manage records/files
Basic computer skills (Forms, Labels, Excel, Outlook, Word)
Excellent communication and leadership skills
Ability to read, write, and speak clear English
Empathetic communication style with patients, families, and associates
Reliable transportation to consistently meet attendance and punctuality standards (driver’s license not required unless specified)
Why Choose Silverado?
Fortune Magazine Best Workplace in Aging Services™
Certified Great Place to Work®
Paid training and strong internal mobility
Schedule: Full Time, Wednesday, Thursday and Friday, 2:00pm - 10:30pm, Saturday and Sunday, 3:30pm - 12:00am
Shift times could change based on the needs of the business. This position covers after hours for Silverado Hospice and Supportive Care.
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Anticipated pay range
$24—$24 USD