Customer Service Representative II

Pay Range: $18.32 - $22.90/hr.

Job Posting Closing on: Friday, September 11, 2026 📅

This posting is intended to fill one position at each of the following locations:

Reby Cary Youth Library-3851 E. Lancaster Ave., Fort Worth, TX 76103

Ella Mae Shamblee Library-1062 Evans Ave., Fort Worth, TX 76104

Workdays & Hours: The schedule is below for both locations; some evening/weekend work required.

Monday:        11:15am-8:15pm

Tuesday:       11:15am-8:15pm

Wednesday:  9:15am-6:15pm

Thursday:     9:15am-6:15pm

Friday:          9:15am-6:15pm

Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!

The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability. 🌆

A Customer Service Representative II position is available at the Fort Worth Public Library at the Reby Cary Youth Library and Ella Mae Shamblee Library. The ideal candidate for these positions is customer-focused, enthusiastic about bringing library services to all members of the community, and comfortable working with diverse populations including people of all ages, backgrounds, dispositions, and abilities. The purpose of this position is to provide exemplary customer service to library patrons, conduct and direct proper circulation of library materials, and perform related administrative duties.

All applicants must submit a cover letter and resume to be considered

Minimum Qualifications:

High school diploma/GED

Two years of responsible customer service experience within the area of assignment

Must pass physical

Preferred Qualifications:

Ability to communicate with customers in Spanish

Experience working in a library

Proficient skills using Microsoft Word and Excel

One or more years of cash handling experience

Ability to work evenings and weekends

Ability to work at/travel to various locations

Ability to work a flexible schedule.

The Customer Service Representative II job responsibilities include:

Provides friendly, efficient, and professional service to customers, in-person, by telephone, and via email

Compiles and submits statistical data

Checks library materials in and out to customers

Answers general customer questions regarding library policy, procedures, and customer accounts

Provides customers with information about Library services and programs

Explains and demonstrates use of catalog, copy machines, printers, etc

Issues library cards to new customers and replacement cards as needed

Operates a cash register, conducts customer payment transactions, maintains a cash drawer, and completes daily deposits

Sorts, processes, shelves, and assists with other general library materials inventory management duties

Answers basic reference, reader's advisory, and general usage questions

Assists with programs and outreach events as needed

Performs other related duties as assigned

Working Conditions and Physical Demand

Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.

Light Work – Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.