Customer Service Rep

What You'll Will Get To Do

The Customer Service Representative  is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

Manage inbound and outbound customer communication through phone, email, and chat platforms.

Process customer orders, order updates, enter orders, delivery inquiries, and service requests.

Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.

Monitor customer orders from entry through fulfillment and delivery completion.

Resolve customer concerns and escalate complex issues as appropriate.

Qualification Requirements

High school diploma or equivalent required; associate or bachelor’s degree preferred

2+ years of customer service, call center, logistics, or distribution support experience

Strong written and verbal communication skills

Experience managing phone and email customer interactions

Proficiency with Microsoft Office applications

Ability to work in a fast-paced operational environment

Manufacturing, distribution, logistics, or supply chain industry experience