Customer Operations Representative, French-speaking (12-month FTC)

The role

You will be the first point of contact for GoCardless users and partners, resolving their queries, improving their onboarding experience, and helping them to navigate the GoCardless product. You’ll also be verifying new accounts to ensure they meet the guidelines and are able to transact safely on the GoCardless platform.

You will be speaking to English and French-speaking clients on a daily basis through emails, chats and phone calls. You’ll also be collaborating with internal teams such as Payment Operations, Engineering, Customer Success, and more.

In doing this role, you’ll develop a thorough understanding of financial services, particularly in bank payments, direct debit, and open banking. Here, you will have the opportunity to grow with a business that’s looking to pioneer a new age of payments.

We work with tools such as Zendesk, Slack, Jira, and more, so if you’re familiar with those, you’ll be ready and set.

What excites you

Helping people grow their businesses and client bases

Investigating problems and solving them efficiently with teamwork

Working in a diverse team, with some office time to collaborate

Growing and developing your career proactively

What excites us

Stellar communication skills both externally and internally

Proactive mindset, not afraid to investigate first, then ask

Tech-savviness & ability to learn complex ideas quickly

Experience in using Zendesk, Slack, and Jira

Fluent English and French

Eagerness to bring ideas to and improve internal processes

Positive mindset to change

Base salary range: 15,600 EUR - 23,400 EUR

Base salary ranges are based on role, job level, location, and market data.  Please note that whilst we strive to offer competitive compensation, our approach is to pay between the minimum and the mid-point of the pay range until performance can be assessed in role. Offers will take into account level of experience, interview assessment, budgets and parity between you and fellow employees at GoCardless doing similar work.