Customer Activation Manager, Public Sector
ABOUT THE ROLE
Customer Success Managers at Ramp are responsible for successful implementation and adoption. This role partners with public-sector organizations to deliver measurable value, helps shape the approach to government agencies, educational institutions and nonprofits, guides onboarding and long-term success, and advises customers on modernizing financial workflows.
WHAT YOU’LL DO
- Lead Onboarding & Implementation: Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
- Drive Adoption Across Complex Stakeholders: Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
- Serve as a Trusted Advisor: Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
- Ensure Compliance & Security Alignment: Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
- Maximize Utilization & Value: Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
- Collaborate Cross-Functionally: Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
- Collect & Share Customer Insights: Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
- Manage Multiple Priorities: Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.
WHAT YOU’LL NEED
- 4+ years in implementation or engagement management in B2B SaaS or public-sector technology.
- Public-sector experience highly preferred; experience with large-scale strategy/change management, preferably in Finance or Fintech.
- AI fluency; strong program/project management for complex, multi-workstream technology deployments.
- Excellent communication and relationship management, including translating technical concepts for diverse audiences.
- Success working with Product, Engineering and Security to troubleshoot and co-develop solutions.
- Ability to navigate public procurement, long sales/adoption cycles and organizational needs; adaptability in a fast-paced, mission-driven environment.
NICE TO HAVES
- Bachelor’s degree; multi-stakeholder relationships across government, education or nonprofit organizations.
- Government finance systems, ERP/accounting platforms (Oracle, PeopleSoft, Workday or SAP) and familiarity with compliance frameworks (FedRAMP, SOC 2, HIPAA or CJIS).
- PMP, CAPM or PMI-ACP; finance, accounting or government-procurement background; experience scaling customer success at a high-growth company.