CSP Cloud Desk Support Desk
The (Function/Dept) Team: Dive into the world of Okta data insights as a CSP Cloud Operations! As a member of the CSP Cloud Desk Support Team, you will work with data in both AWS Systems and our Salesforce instance to drive informed decision-making and account accuracy. You will collaborate with cross-functional teams and stakeholders to optimize our sales makers’ experience and enhance overall business performance.
The Opportunity:
Problem Solver: Ability to think critically and analytically.
Innovative Thinker: Applies creative approaches to problem-solving.
Self-motivated: Driven to excel in a fast-paced, data-driven environment.
Excellent Communicator: Able to explain complex processes clearly to others.
Detail-oriented: Meticulous in data analysis and documentation.
Your Impact:
Improved experience for Okta Sales teams through data hygiene and pipeline cleanliness.
Provide actionable recommendations for business growth and revenue generation.
Ensure accurate customer segmentation for targeted marketing.
Delivery of time sensitive custom Private Offers while adhering to Okta rules.
Increased customer engagement through optimized campaigns and engagements.
Enhanced performance of marketing campaigns through data-driven decisions.
What you’ll be doing:
Support a regional theater sales team in systems administration and related tasks.
Leverage multiple AI tools to further refine and sharpen Operations reporting capabilities.
Collaborate with internal and external teams to map accounts and provide pipeline updates.
Review deal structure and provide operational support for Private Offer creation.
Review and take ownership of support tickets from initiation through resolution.
Complete deal tagging across multiple tools to ensure proper sales compensation.
Monitor origination sources and associate them with the correct SFDC Opportunity.
What you’ll bring to the role:
Bachelor's degree or 3 years with the AWS Partner tools.
Preference given for previous experience with AWS ACE and AWS Marketplace.
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and present complex findings to non-technical stakeholders.
Ability to work independently and as a team, balancing multiple priorities and deadlines.
Proven analytical thinking, problem-solving skills, and attention to detail.
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