Coordinator Group Desk/ Group Reservations (m/f/d)

At Ruby, your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby, we keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury. Our Ruby Ninu Workspace and Corporate Office on the beautiful island of Malta, bundles together with the teams in Munich, all front office, marketing and revenue activities outsourced from the hotels. The central Group Desk department is responsible for handling group enquiries and bookings, as well as ensuring they are processed smoothly.

Join us and make it your own story

Trust us, you won't get bored, as you:

process group enquiries from all our Ruby Hotels in our CRM (HubSpot)

manage and monitor group bookings in the PMS (Opera Cloud) in accordance with our standards to ensure a smooth process

will act as the direct point of contact for companies and agencies and as the link between our customers and our hotels

are responsible for accounts receivable processing and invoicing

help new staff get up to speed quickly through induction and training

monitor our operational standards, check that they are being adhered to, and further develop them

We've been waiting for you, since you have/are:

completed a vocational or a degree in hospitality management

gained some initial experience in the (group) bookings and/or front office department; this would be an advantage but is not essential

a warm and friendly manner, and your communication skills allow you to shine in every interaction

an analytical and methodical approach, a high degree of independence, and a strong sense of responsibility and commitment to quality.”

a keen sense for guests’ needs, embrace new ideas, and aren’t afraid to challenge the status quo.

very familiar with the MS Office suite and have already worked with one or two booking systems

a perfect command of English. Knowledge of French or German would be an advantage

What's in for you? That's how we groove:

Ruby, Ruby, Ruby

your style,  your smile, your ideas – bring your personality to work

better togehter - t work, during team events or just because it’s Monday 😉

'Cause I'm having a good time

less work, same money – for us, full-time means 35 hours and every hour counts

From city lights to island vibes - our relocation service makes your move to Malta smooth

LEGEN…wait for it…DARY Staff Rates –for you and your travel buddy

Money, Money, Money

sharing is caring - thanks to our opening and profit-sharing bonus, your account will grow when Ruby grows

no matter  how you get to work – a mobility allowance comes on top

Ain't no mountain high enough

level up your game - Ruby takes you to the top

innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Where have you been so long?

Whether you’re a social butterfly with a flair for cocktail-shaking, a creative soul with an eye for design, or a pro at planning and behind-the-scenes magic - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players.

Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

Diversity, Equity & Inclusion

We believe that...

...you can love whoever you want to

...you should decide for yourself whether and with which pronouns you would like to be addressed

...you can be proud of your heritage and culture

...you don't have to justify your religion or world view

...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms

Racism, sexism, heterosexism, antisemitism, and such kind of isms are not tolerated here.

If you want to know what to expect listen to our Ruby Stories here: