Contributor Experience Manager, Community

Scale’s Generative AI business unit is experiencing historic growth. As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform. This is a strategic operational role requiring the execution of an operator, program manager, and creative writer. You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels.

Scale’s mission is to develop reliable AI systems for the world’s most important decisions. Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data.

You will ensure that our global network of contributors stay engaged and informed so that they can do their best work. You will manage communications, execute virtual campaigns and events, and develop strategies to grow and retain our contributor base. This pivotal role shapes community culture, facilitates a thoughtful contributor experience, and harnesses the energy of our community in order to achieve high-level business goals. You must employ creative problem-solving to resolve complex operational challenges and manage the communications cadence across diverse stakeholders.

In this role you will:

Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community

Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels

Lead with vision: Set direction for multi-team areas and inspire clarity and alignment

Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns

Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies

Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers

Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging

Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey

Ideally, you’ll have:

Bachelor's degree in business, marketing, communications, finance, or a related field

Minimum five years of experience in communications, marketing operations, field operations, program management, or project management

Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse

Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate

The ability to synthesize complex details into accessible, digestible content

A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly

High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes

Passion for building positive, engaging community experiences

Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)

Experience managing at least one direct report and holding them accountable to outcomes

Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position and may be inclusive of several career levels at Scale; it will be determined during the interview process based on work location and additional factors, including job-related skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend.

Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:

$134,400—$168,000 USD