Configuration Specialist
Who We Are:
Convoso is a provider of omnichannel contact center software which dramatically increases customers' contact and lead conversion rates. We back the power of our advanced dialer with the human touch of a dedicated product expert. This invaluable combination delivers higher conversions with less outreach.
We are also relaunching an advanced version of our conversational AI product to provide enhanced capabilities for our current customers and bring the technology to new markets.
Convoso is looking for people who are excited about the future to join us in the fast growing and innovative field of IVA/AI, as well as motivated team players ready to jump in as we work together to drive our company’s accelerated growth. (Just a heads up - we were selected as one of the Built In LA best places to work in 2020, 2021 and 2022!)
We are dedicated to helping each person grow into their position and throughout their career. Convoso’s new-hire and on-going training programs provide our employees with the resources and time to set them up for success. Our friendly team, located in office, hybrid and remote, is built on a culture of fostering team integrity and provides guidance to ensure every person thrives in their new role.
The Job:
At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
We are looking for … a Configuration Specialist who will work directly with the Implementation Manager and help with the customer business discovery and onboarding, account build and configuration, and system optimization to the Convoso Dialer platform leading to a successful launch and adoption of our products.
Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.
What You'll Be Doing:
The Configuration Specialist will spearhead the account build and setup during the implementation lifecycle and will be responsible for the customer’s account configuration and success during onboarding.
Provide recommendations and best practices during the project lifecycle and be the subject matter expert. Analyze configuration issues and develop appropriate resolutions and action items.
Provide support to Implementation Management in conducting configuration meetings and maintaining project schedules.
Work directly with the Implementation Management and Customers to identify needs and resolve software configuration problems.
Who You Are:
Proficient knowledge of the Convoso platform (or similar dialer software)
Resourcefulness to gather data, test outcomes and build solutions to meet client’s requirements and expectations.
Proficiency in Google, Salesforce, Vitally (or other project management tools) as well as familiarity with Zendesk & Jira.
Minimum 2 years of experience in Professional Services, Project Management, Customer Success, or Customer Support disciplines within similar SaaS Product.
Work Perks Worth The Hype:
Competitive compensation package
HMO Coverage for Employee plus one dependent (After Regularization)
PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
Your birthday off
Leadership Development Program
Company Outings
On and offsite team building events
Paid training for departments
And a team of highly experienced and kind colleagues!
HQ Office:
Casual office environment & dress
Fully stocked kitchen (Dietary restriction-friendly)
Happy Hours