Concierge Associate

Reports To: The Client Services Supervisor, Client Services Manager, or equivalent leadership.

Schedule: Monday-Friday 8:30am - 5:30pm

Be the First Impression. Set the Standard.

We’re seeking a dynamic, service-driven Concierge Associate to serve as the face of the office and create unforgettable first impressions. As the first point of contact for colleagues, clients, guests, and vendors, you will deliver a welcoming, elevated, and personalized experience.

This role goes beyond traditional reception — it’s about creating moments that feel thoughtful, seamless, and memorable. If you thrive on hospitality, anticipate needs before they’re spoken, and take pride in curating exceptional workplace experiences, this role is for you.

Why This Role Matters

As a Concierge Associate, you set the tone for every interaction. Your professionalism, attentiveness, and proactive service ensure colleagues, clients, and visitors feel valued and supported from the moment they enter the office. By creating a polished and seamless workplace experience, you enable teams to focus on their work, foster positive impressions, and uphold the high standard of service expected across the organization.

What You'll Do

Create Exceptional First Impressions

Provide a warm, polished, and professional welcome to all guests and employees

Ensure every interaction is engaging, personal, and service-driven

Elevate the Workplace Experience

Conduct floor walks to maintain cleanliness, organization, and stocked supplies

Manage visitor registration and meeting room bookings using workplace technology

Track guest preferences and accommodate special requests creatively

Collaborate and Deliver Seamless Support

Partner with Workplace Experience and service teams to ensure smooth daily operations

Maintain a safe, clean, and professional reception environment

Anticipate needs and resolve issues proactively

What You Bring

Exceptional customer service and communication skills

Strong organizational abilities and comfort multitasking independently

Proficiency in Microsoft Office and ability to learn new systems quickly

Professional presence with a calm, solutions-oriented mindset

A genuine passion for hospitality and creating memorable experiences

Qualifications

High School Diploma or equivalent

1–2+ years of client-facing or hospitality experience preferred

Strong time management and problem-solving skills

Flexibility to work assigned schedules

Ability to lift/move up to 40–60 lbs. (with cart assistance)

Ability to stand, walk, bend, or sit for extended periods

Manual dexterity to operate office equipment