Complex Claims Specialist, Cyber - Germany (m/w/d)*

About the role

Coalition is seeking an experienced and highly motivated Complex Claims Specialist, with strong expertise in Cyber insurance and incident coverage, to join its fast-moving and growing international team.

The Claims team at Coalition stands out for its outstanding customer service and deep expertise in handling cyber claims for its insureds. As a team, we focus on partnering with our clients to resolve cyber incidents quickly and find practical, business-focused solutions to cyber risk.

As we continue to grow, we are seeking an experienced Claims professional to join our cyber claims team, with responsibility for handling complex Cyber policies. You will also support the underwriting team and coordinate with a range of external partners,  including breach counsel, defense counsel, and coverage counsel, on behalf of Coalition and its partner carrier, Allianz.

This is a full time, remote-first position, that can be based anywhere in Germany.

Coalition is an English-speaking environment; CVs in English welcome

Responsibilities

Handle the intake of cyber incidents, including the coordination of breach counsel, forensic investigators and other external partners

Evaluate the full portfolio of claims in Germany

Ensuring the timely recording and recommendation of appropriate and precise loss reserves in accordance with Coalition’s guidelines; handling complex claims involving both first-party and third-party elements, including the assessment and, where applicable, pursuit of subrogation/recovery claims.

Handle complex and litigated claims, including third party liability arising from security failures or data breaches

Maintain accurate file documentation/information in our claims system

Assess liability, quantum and coverage on claims, and clearly document your analysis, strategy and decisions in our claims system

Intelligently guide and monitor third-party service providers, including quality of work, strategy and spend

Maintain and develop relationships with brokers, insured stakeholders and key partners in the German market

Identify and pursue settlement opportunities that achieve effective outcomes

Work closely with legal counsel and other stakeholders to coordinate defense strategy and drive timely resolution of claims

Provide data and insights to underwriters

Support business development by contributing to marketing, client presentations and sales discussions

Liaise with partner carriers

Lead client engagement activities, including cyber incident preparedness and tabletop exercises, whether delivered directly by Coalition or our partners

Ensure the global claims team is aware of specific claims handling requirements and market practices in Germany as well as other EEA countries, as Coalition expands its geographical footprint.

Skills and Qualifications

3+ years of experience handling cyber claims. Preferred background in:

Handling wider financial lines claims, including D&O, E&O

Handling European cyber incidents

Education:

German Law Degree

Knowledge of GDPR and German regulatory requirements

Language skills: Fluent in German & English is required

Team work:

Demonstrated experience to work as part of a team, interact with others, meet goals, and successfully perform in a fast-paced and changing work environment

Excellent communication skills and ability to provide interactive experience with clients, colleagues and stakeholders

Team-oriented with aptitude to excel in a collegial environment but also able to work proactively and independently

Bonus Points

Relevant experience in the insurance industry, ideally including claims handling for the Austrian and/or Swiss market

Perks

100% public healthcare coverage

30+ paid holidays

Annual home office stipend

Statutory pension

Mental & physical health wellness programs

Competitive compensation and opportunity for advancement