Community & Patient Liaison - Louisville, GA

About Us: Main Street Health is the nation's largest provider of value-based care exclusively serving rural America.  We believe in the old ways of medicine when healthcare was simpler. By partnering with rural hospitals and communities, we reinforce the importance of trust and relationship-driven care required in rural areas.  We provide our partners with world-class care locally, in a sustainable, long-term, mission driven model that is built to last.

About the Role: The Community & Patient Liaison is a unique hybrid role that combines traditional clinic support with referral coordination, provider relationship management, and community outreach. The goal is to create an exceptional patient and provider experience while helping grow the Cancer Center through strong local engagement.

Responsibilities:

Clinic Operations

Prepare clinic and support oncologist during clinic days

Room patients, obtain vitals, and assist with patient flow

Coordinate labs, imaging, treatment orders, and follow-up appointments before the patient leaves

Schedule infusions, office visits, and outside referrals

Track outstanding tests and ensure patients stay on their care plan

Serve as the primary local clinical support resource

Referral Coordination

Obtain medical records and required documentation as necessary

Establish and maintain external referral relationships

Follow up on pending referrals and referral barriers

Communicate appointment status back to referring offices

Maintain referral activity within the CRM/EMR

Ensure a seamless referral experience for providers and patients

Community Provider Outreach

Visit referring provider offices on a regular cadence

Build relationships with PCPs, specialists, surgeons, hospitalists, ED providers, office managers, and referral coordinators

Educate practices on referral processes and Cancer Center services

Deliver updated marketing materials

Provide referral appreciation gifts (cards, chocolates, etc.)

Identify opportunities and barriers to referral growth

Marketing & Community Engagement

Support provider lunches and educational events

Participate in community outreach activities

Coordinate with central marketing on local campaigns and collateral

Support local online presence and Cancer Center awareness initiatives

Performance & Reporting

Track referral volume and conversion

Monitor time from referral to first appointment

Document community outreach activity

Identify referral trends and improvement opportunities

Provide regular updates on provider engagement and growth initiatives

Success Measures

High patient satisfaction and efficient clinic operations

Strong relationships with community providers

Increased referral volume and reduced referral leakage

Timely referral processing and scheduling

Consistent provider outreach and engagement

Qualifications:

Certified Medical Assistant, Certified Nursing Assistant or Licensed Practical Nurse required

Clinical experience in a primary care, specialty care or ambulatory healthcare setting

Proficiency in using electronic health record systems for documentation, scheduling and care coordination

Experience providing patient education and presenting to community groups

Ability to support outreach, education and engagement initiatives for new clinical programs or service lines

Demonstrated commitment to community engagement and access to care

Excellent interpersonal and communication skills to build rapport with physicians, patients and community partners

Ability to work collaboratively with clinical and administrative teams

Compassion for delivering patient-centered care and building community health initiatives

Those who thrive at Main Street Health possess these qualities:

An entrepreneurial spirit. Must be a tenacious self-starter.

Flexible and adaptable to a constantly changing workload.

Must enjoy working in a fast-paced environment.

A sense of humor and a down-to-earth nature.

Employment Type: Exempt, Full-Time