Community Moderator (External Contractor) - India
Position Overview:
Community Moderators help the Community Managers in moderating Udacity’s scholarship communities. Their main objective is ensuring that the students’ online community is healthy, engaging, and that community goals are successfully met. As a Community Moderator, you are expected to monitor the forum daily, including weekends — a minimum of 2x per day, ideally several hours apart (once in the morning and once in the evening).
Required Skills/Qualifications:
Residing in India
Udacity course/Nanodegree Graduate is an added plus
Good knowledge of online communities and ability to stay cool under pressure
Strong internet connection, as daily duties are fully online
Strong organizational and multitasking skills with a proactive approach
Understanding of online community platform moderation tools (forums, commenting, content management, etc.)
Knowledge of Udacity’s services, targeted audience, and community culture
Ability to effectively communicate information and report when needed
Good knowledge of customer service principles
Availability to work across days, evenings, and weekends as required
Student-oriented mindset with a focus on understanding learner needs
Flexibility to take on this challenge as a part-time external contractor alongside a current job
Responsibilities:
Providing students with non-technical support within the community
Organizing and maintaining the online platform by:
Handling violation posts and ensuring all members follow community guidelines
Occasionally supporting the Community Manager with performance summaries when requested
Supporting forum activities and brainstorming with the Community Manager on ways to increase member engagement
Attending regular online meetings with Udacity representatives
Being responsive in group discussions with Udacity representatives
Ensuring all members have a fun and engaging learning environment
Why Should You Apply?
Earn additional income working from the comfort of your own home
Contribute to a vibrant, global student community
Stay updated with the latest in cutting-edge technologies
Shortlisted candidates will be invited to complete a short assessment and submit a brief video introduction as part of the selection process